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Category: Business Process Outsourcing (BPO)
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Evaluating a Service Provider? Relevant Profiles at Last!
HfS has done it again. Bringing useful, real information to the Service Buyer community.Read More
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The HfS BPO Top 50: ADP, Xerox and Accenture lead the way
HfS reveals the leading 50 Business Process Outsourcing service providers by revenueRead More
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So Market Boy! How will Brexit really impact the services market?
HfS discusses impact of Brexit on services marketRead More
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Accenture, Wipro, TCS and Cognizant lead the HfS 2016 Mortgage As-a-Service Blueprint
Announcing the findings of the HfS 2016 Mortgage As-a-Service Blueprint - The concept of delivering mortgage As-a-Service, using plug and play digital business services is still in its infancy.Read More
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OneOffice or DumbOffice? Service providers are bifurcating again
Faster, cheaper, smarter are the watchwords for the Intelligent OneOfficeRead More
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Catch up on the latest HfS data and forecasting research
An update on the latest HfS market sizing and forecasting, service provider market share researchRead More
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The services industry hokey pokey continues as inertia takes hold of many.
Comparison of the market position of the leading service providersRead More
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Contact Center Providers are blissfully unaware they could lose key clients
Service providers need to step up their CX gameRead More
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The New Rule of Outsourcing: Co-Learning on the Job
Today, “learning on the job,” is a critical activity to do all the time, as digital technologies and business models change the way we work, not a little, but quite significantly and often at a breathtaking pace.Read More
