- Search
Category: Business Process Outsourcing (BPO)
-
Offshore has become Walmart…as Outsourcing becomes more like Amazon
No one cares much about “offshore” as a strategy anymore - it has become part of the fabric of managing a global operating modelRead More
-
Digital Marketing Operations Services: Disrupting the Agency Model
Part 2: An analysis of the diverse competitive landscapeRead More
-
No more denial for WNS as it makes its concerted procurement play
WNS announced the $40 million acquisition of Denali Sourcing Services.Read More
-
Which Service Providers will help our healthcare organizations survive, even thrive, post-ACA?
Much as I’d like to, I can’t foresee the actual future of the U.S. Affordable Care Act (ACA) or healthcare policies under President-elect Donald Trump..Read More
-
What ever happened to the Death of Offshoring through RPA?
Fast-forward 4 years since the rise of RPA, is the offshoring industry any closer to the abyss?Read More
-
Is Account Management Location Holding your Client Back from a BPaaS Engagement?
A look at how account management location can influence BPaaS engagements.Read More
-
Musings on the Future of Procurement
Read our overestimations and underestimations for procurement in two and ten years’ timeRead More
-
Wipro bids for As-a-Service… with Abid
HfS Chief Analyst Phil Fersht sits down with Wipro's CEO Abid Ali NeemuchwalaRead More
-
Chinmoy chats about that shift left
Hexaware's Chinmoy Banerjee talks to HfS about chatbots and disruptionRead More
-
In 2017 HfS is making research great again… and real again
HfS Unveils the Analyst Industry's most Innovative 2017 Blueprint Research AgendaRead More
