Category: Business Process Outsourcing (BPO)
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Wippirio could leave its Indian heritage competitors in the cold… if it gets this one right
Wipro's acquisition of Appirio represents one of the most compelling and bold moves from an Indian-heritage majorRead More
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So what should healthcare operations do when IT hinders rather than helps?
Making health IT drive real impact on health, medical, financial outcomes is not up to any one business unit or CIO; it's about collaborating in teams that focus on the end healthcare consumer experience.Read More
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Cognizant splashes out $128 million to bolster Oil & Gas practice
With the realization firmly sinking that the new normal in Oil & Gas is ‘lower for longer’, it is hard to find service providers investing heavily to build out their Oil & Gas Practice. Until Cognizant announced plans to acquire Frontica’s IT outsourcing and BPO business for $128 million, a service provider born in the Oil & Gas industry.Read More
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Let’s make Outsourcing Great Again!
It’s time to embrace our Scary Bright Future – we have the tools to make it happen!Read More
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It’s back… the industry’s seminal study on outsourcing and shared services!
HfS and KPMG are driving the most cutting edge study yet on your intentions and dynamics... what are you waiting for?Read More
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Accenture Acquires DayNine and positions itself at the forefront of the race for Workday services supremacy
Accenture Acquires DayNine, positioning itself at the forefront of the race for Workday services supremacyRead More
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Who are the leading IT and BPO services firms in Asia Pacific region?
HfS reveals the leading IT and BPO services firms in AsiaRead More
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Why An Outcome-Based Approach Can Shatter the Watermelon Effect of Outsourcing Contracts
What to do about that "feeling" that even if SLAs are Green, something feels Red!Read More
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Beware men in gray suits: Clients want more senior women, more real client stories and less automation hype
Brand new data from the HfS-Nasscom 2016 BPO study has some revealing dynamics on the role of womenRead More
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Who Are the As-a-Service Winners in Energy Operations? HfS’ inaugural Energy Operations Blueprint reveals frontrunners Accenture, EPAM, Infosys, Wipro and TCS
Who Are the As-a-Service Winners in Energy Operations? HfS’ inaugural Energy Operations Blueprint reveals frontrunners Accenture, EPAM, Infosys, Wipro and TCSRead More