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Category: Automation
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Goodbye Top Ten and Hello HFS Horizons!
We are unveiling "HFS Horizons" to align the performance of service providers and tech suppliers with the outcomes they help their clients define, the great experiences their clients enjoy, and the synergies their clients are developing across their ecosystem partners to create new sources of value.Read More
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I’ll keep finding automations ’til I die
The pandemic held back two-thirds of enterprise automation efforts, but over 70% are now experiencing a strong bounce-back with C-Suite sponsorship. In short, debilitating labor shortages and wage inflation, combined with desperate moves to modernize digital infrastructures has firmly propelled a refreshed approach to automation back into the corporate spotlight.Read More
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Redefining leadership roles is critical to be an effective Autonomous Enterprise
A strong governance capability has the talent, tech infrastructure, automation, and AI to deliver the data that will drive success with minimal manual interventions that impede progress and speed. The ultimate goal of an autonomous enterprise allows us humans to remove ourselves from some parts of the system so that we can make continuous improvements to the ecosystem as a whole. What are the leadership roles needed to understand the data they need? How can we build the right internal teams and external partnerships to support an autonomous enterprise? And how can we design smart governance to manage key decisions faster with some degree of confidence? Read More
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Outsourcing will shine or fail as we combat this global assault on our stability
There has never been a time when third-party help has been so badly needed to help businesses drowning in spiraling wages and energy costs, crippled by attrition, tormented by cyber criminals, and desperately needing the skills and capabilities just to keep their business operations functioning.Read More
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Want to survive the AI era? YOU have a simple choice to make…
There are no half-measures here, folks – you can’t dip in and out when it comes to driving automation and AI solutions – people are quickly getting found out for having a veneer of understandingRead More
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How Generative and Agentic AI are Supercharging the OneOffice Data Cycle
We finally have an injection of rocket fuel from Generative and Agentic AI to create intelligent agents that can sense, decide, and act with autonomy... as long as we have our data strategy right. To be a truly autonomous organization, the principles of OneOffice hold truer than ever: workflows executed in real-time between customers and employees that engage partners right across our business ecosystems.Read More
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Why some service providers are grimly clinging onto the labor-arbitrage model
A new breed of service provider has to emerge, which can disrupt the legacy labor-based modelRead More
