Category: Automation

  • GenAI is meaningless, unless it is toasted

    August 06, 2023 |

    The tech world must convince people how amazing the GenAI experience is to them, genuinely demonstrating how they can immerse themselves in a new technology that everyone can immerse into their daily lives.  GenAI may not be toasted, but it can make you happy.Read More

  • HFS doubles down on Dana!

    July 25, 2023 | ,

    With a background in Anthropology and IT, Dana Daher brings a unique human-centered perspective to the world of technology. In her new analyst role with HFS, she will collaborate on key research areas impacting clients across Employee Experiences, including HR technology, EX services, automation, generative AI, DEI, and sustainability.Read More

  • IBM’s acquisition of Apptio can shine if IBM Software and IBM Consulting work together to deliver cost-managed innovation at speed

    July 21, 2023 | ,

    HFS believes this is a good deal for both IBM and Apptio. IBM didn’t have much spend data; therefore, there is little overlap in terms of products. The ambition is bold. But the Holy Grail of operations is having an operational single pane of glass that includes automation and AI. If IBM can integrate all those acquisitions and get all that telemetry data out of its often highly specific domains, it can achieve strong differentiation in the market. Conversely, Apptio had hit a sales plateau as it struggled to scale its sales reach. Getting $4.6bn for hitting a plateau is too good an opportunity to turn down.Read More

  • Ten tectonic reasons why the shift to ChatGPT-4 from ChatGPT-3.5 will change your world

    June 23, 2023 |

    Overnight, you have been gifted with software providing an incredible ability to generate human-like text, understand and respond to queries, perform simple tasks, and even hold a conversation. When you fully immerse yourself in GPT-4, you'll quickly see how rapidly the errors of the previous version have been ironed out with some significant performance improvements.Read More

  • Cognizant gets savvy with Ravi to resurrect its mojo at the intersection of industry and technology

    In its recent past, Cognizant had achieved what most of the industry still fails at today: Everyone understood the “Why Cognizant”, versus just the “what” and the “how”. What had been the poster child for modern offshore-centric outsourcing for a decade and a half has struggled since activist investor Elliot management squeezed the life out of the firm in 2017. Can new CEO Ravi Kumar reinvigorate the firm’s culture while also setting out a new course for growth in the era of The Generative Enterprise? The bookings momentum in 2023 is indicating the firm is on the right track...Read More

  • Seven Golden Recommendations to Reinvent Ourselves for the Generative Enterprise

    May 29, 2023 |

    HFS’ Generative Enterprise articulates the pursuit of AI technologies based on Large Language Models (LLMs) and ChatGPT to reap huge business benefits to organizations in terms of continuously generating new ideas, redefining how work gets done, and disrupting business models steeped in decades of antiquated process and technology. It's critical to prepare ourselves as AI becomes the interface to the Internet - and to physical business.Read More

  • IBM Watson missed the AI revolution, but Watsonx could become the heartbeat of the Generative Enterprise

    May 10, 2023 | ,

    IBM unveiled its multi-model and multi-cloud Watsonx to drive AI-first enterprises - what we are calling "The Generative Enterprise" at HFS. IBM is describing the platform as a "full technology stack" for training, tuning, and deploying AI models, including foundation and large language models while ensuring tight data governance controls. In our view, Watsonx is the first enterprise-grade offering to address the Generative Enterprise holistically.  Here’s our interpretation of WatsonxRead More

  • The Metaverse: Reports of ‘meh’ are greatly exaggerated

    April 15, 2023 | ,

    The Metaverse is so much more than Zuckerburg's stumbling business model; it's the complete immersion of augmented experiences enabled by AI and, ultimately, by Web3.Enterprise leaders should not allow knee-jerk headlines to distract them. The Metaverse is not going away, as proven by the investments continuing to be made and the practices, products, and services being established by leading service providers and consultancies. Your rivals are increasing their investment in the Metaverse. Your choice is between joining them now or scrambling to catch up later. Read More

  • HFS Horizons: Digital Engineering Service Providers, 2023

    The HFS Horizons: Digital Engineering Service Providers, 2023 report examines service providers’ roles in digital engineering aligning enterprise objectives with service provider value. We assessed 25 service providers across their value propositions (the why), execution and innovation capabilities (the what), go-to-market strategy (the how), and market impact criteria (the so what) to best understand and plot the value they offer to their digital engineering clients.Read More