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Category: AGI
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The analyst industry is having its Blockbuster moment
The future of the analyst industry is here, but most of its stakeholders are simply not ready. You only need to see the stock price carnage of Gartner and Forrester to realize the analyst and advisor industry are in grave danger of being runover by AI. The Futurum Group CEO, Daniel Newman, and I take a hard look at the future of the analyst industry in the era of ChatGPT-5 and agentic AI.Read More
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Don’t hide behind AI to trim your belly fat. Start redesigning your workforce
Microsoft, Amazon, Citigroup, UPS, Google, McKinsey, Deloitte, PwC, and many others have all recently laid off staff under the AI smokescreen. The headlines say it is about automation and AI readiness, but that is not the whole story... not even close.Read More
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Trump’s American AI Powerplay: Get on board or get left behind
Love him or loathe him, let's be clear... President Trump's new AI Action Plan isn't just political theatre, it's a strategic sledgehammer aimed at reshaping the global AI landscape in America's favor. This is your wake-up call, whether you're leading a tech firm or steering an enterprise. Align with the American AI stack, or prepare for a long ride in the slow tech lane.Read More
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Why the analyst advisor industry is getting obliterated by AI… and how to save it
The analyst and advisor industries, reliant on IP and research to market their products, are in serious trouble, and many firms will cease to exist in a couple of years. What's really worrying is the recent speed of development with AI platforms, agentic software, and LLMs, which is, quite frankly, making the use of analysts and advisors increasingly irrelevant.Read More
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Joe Biden to keynote at the HFS Summit
HFS Research, the analyst firm which coined the term “Services-as-Software” has added former president Joe Biden to its stellar line up of speakers, which include CNN’s Fareed Zakaria and Wharton School Professor Ethan Mollick. He will address the impact of AI on the United States under the theme “The Agentic President”.Read More
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Are we finally ready to ‘UnBPO’ ourselves?
Firstsource just put BPO on notice. It’s not just talking about transformation—it’s daring the entire industry to burn the old playbook.Read More
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You must fight your FOBO… your Fear Of Becoming Obsolete!
You can blame your company's culture or your management's cynical approach to cost-cutting as being the key reason behind failed AI experiments, but ultimately, you need to train yourself to be an AI warrior, unafraid of the battles ahead, to stay relevant, creative, collaborative, and completely irreplaceable. You must fight your Fear Of Becoming Obsolete! Read More
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People aren’t stupid. Pretending your bots are human will make you fail
Humanizing bots while dehumanizing humans risks creating a soulless enterprise in which efficiency wins, but humanity loses. The meteoric rise of Agentic AI is fundamentally reshaping workplace dynamics as systems evolve from basic automation tools into autonomous digital workers that can execute complex tasks, make decisions, and even mimic human collaboration patterns. In short, after all the noise about bots replacing workers in the workplace over the past decade-plus, we now have technology that is still being positioned by many tech vendors to do just that. This evolution poses a double-edged challenge for enterprise leaders. While Agentic AI promises to unlock massive productivity gains and operational efficiencies, it also threatens to erode the human elements that drive innovation and organizational resilience. Meanwhile, employees face growing pressures to compete with tireless digital counterparts and productivity-obsessed work environments, further straining workplace culture. Read More
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The AI balloon is bursting and services must be ready to pick up the pieces
Wall Street has drawn a remarkably clear line between winners and losers, with AI-native companies representing the future and traditional IT services firms increasingly seen as part of the past. One side now commands price-to-sales multiples of 60x to 100x, while the other is steadily drifting towards 1x as investors bet that AI will replace the labor-intensive services model that has dominated enterprise technology for the last three decades. The problem with that narrative is that it only works if enterprises can actually deploy AI at scale, and today they simply cannot. Until organizations resolve their technology, data, process, and talent debt, AI will remain trapped in pilots and proofs of concept rather than fundamentally changing how businesses operate, which means the AI balloon won't burst because the models fail, but because enterprise adoption never catches up with the expectations already baked into today's valuations. Net-net, Wall Street will soon feel the agony of this AI balloon bursting if today's smartest services firms are not deployed to prepare Main Street for this AI future our whole economy is gambling on. Folks, services-as-software needs to be valued as the balance between success and failure. Read More
