Category: Absolutely Meaningless Comedy
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Crush that cobol… at last a standard org chart for your disruptive digital hierarchy
HfS has just figured out how to construct all your fancy new digital job titles and reporting linesRead More
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Is there any sanctuary left from the robot these days?
You really can't make this stuff up...Read More
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2016: Goodbye to the year of Ignorance (rant warning)
I for one won’t be too sad to see the back of 2016… it just felt like the world kept becoming an increasingly ignorant place to exist.Read More
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Whoever said the omnichannel was a myth?
At least they responded...Read More
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I’m going through an analog transformation…
Phil Fersht is taking a few days away from the blogosphere (gasp) going through an analog transformationRead More
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HfS launches new unDigital magazine
HfS Research today announced it has launched its most disruptive research offering so far: HfS unDigital MagazineRead More
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How Design Thinking could really help your brand strategy
This firm could definitely benefit from some Design Thinking to re-imagine its customer experienceRead More
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If I was elected Prez…
It's not too late to throw my hat in the ring, so I thought I'd test my manifesto with you folks first to see if I have a shot...Read More
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How Robotic Process Automation has become a right dog’s breakfast
The services industry has gone careening up RPA hype creek, powered by advisor and provider-infused methaneRead More
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Forget Uberization, we must avoid Subwayfication
Once you lose touch with your customers' desired outcomes, do something fast to find them againRead More