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Month: August 2021
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Meet the billion-dollar baby process miner who steered clear of buying an RPA product
HFS CEO and Chief Analyst Phil Fersht thought it about time he caught up with Celonis Co-Founder and Co-CEO Alex Rinke.Read More
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Teleperformance, Concentrix, Telus, Sitel/Sykes and Tech Mahindra kept the CX lights on during the Pandemic
The Pandemic has driven the imperative to manage the intersection between traditional BPO delivery and digital capabilityRead More
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Accenture, Capgemini, Cognizant, Infosys, HCL, TCS and Wipro adapting to the Virtual Economy; Atos, IBM and Tech M flat; DXC trends downwards
The services market for the virtual economy is only just ramping up, this is merely the hors d-oeuvre before the real feasting starts!Read More
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Cyber Ralph serving up some sparkle for HFS
Ralph Aboujaoude Diaz joins HFS to lead CybersecurityRead More
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Don’t let digital burn-out kill your career
We are in serious danger of our careers becoming subdued and deemphasized in the current climateRead More
