Monthly Archives: Nov 2018

Happy 100 years of Independence for the Third Polish Republic... Trzecia Rzeczpospolita

November 11, 2018 | Phil Fersht

Posted in: Sourcing Locations

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Brexit will will rip out the underbelly of the British economy - and we'll likely never recover

November 07, 2018 | Phil FershtJamie SnowdonOllie O’Donoghue

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However which way you analyze all the economic indicators, and whatever your opinion may be regarding Britain's relationship with the European Union (EU), removing the movement of EU labour into the UK will create a perilous shortage of labour, particularly for low-to-mid skilled professions.  If anything, removing worker base at the lower end of the skills spectrum is worse than at the high-end, for the simple reason it's much harder to entice people into jobs that may be low-paid, unattractive and - in many cases - require hard graft for low wages.  How are our hotels and restaurants going to find 120,000 staff willing to work for the minimum wage; our food factories to renew a third of their workforces to prepare our food; our cleaning firms going to backfill 132,000 people willing to mop and scrub for a living? The answer is sadly obvious - many of our industries will be under real threat of implosion because they simply cannot access the people they need to keep them functioning.

And without a thriving working class, the economy will suffer due to less money being spent, our businesses will suffer because of rising hotel costs, our entire society will suffer because of rising food costs, our commercial and domestic real estate markets will struggle to complete projects.  While professions like education and hi-tech can source talent from elsewhere (and are less reliant on EU people imports) it's those industries that form the underbelly of the economy which will really suffer.  Forget "trickle down economics" Brexit will cause a "trickle up" effect that will be hazardous for the British economy and its mid-long term sustainability.  In the short-term, many EU workers in the UK should be able to stay on, but the reliable conveyor belt of workers prepared to roll their sleeves up and support our entire economic underbelly will be permanently halted, and the availability of workers will get progressively worse - and much more expensive with this shrinking supply of people.

So, without further ado, let's dive into the fuller implications of this seemingly masochistic self-flagellation known as "Brexit"... 

Nice try Theresa, but even your dancing can’t make us forget about the increasingly no-win Brexit scenario 

For our fellow Britons, these past few weeks have been a refreshing break from the normal Brexit debates as we became distracted instead by our premier literally dancing for trade agreements. Trade agreements that, even for the most dismally poor mathematicians, don’t stack up when compared to the one we’ll soon be leaving.

 

Brexit has been a topic of heated debate for years now - and I'm sure we all have that friend or relative you daren't mention Brexit in front of or risk a lecture based on unfounded inferences and sketchy sources. In many ways, it's these long-winded and often inebriated debates that are the problem - we're close to the day we sever ties with Europe and reclaim some sort of democratic freedom that only a nation with several unelected heads of state can find any ironic sense in. And yet we're no closer to understanding what Brexit means - even if we had a clear picture of how awful it will be at least that's something we can prepare for. Instead of this mind-numbingly irritating narrative from British politicians of 'Don't worry, it'll all work out in the end.' Well, unfortunately, we're not an eight-year-old child looking for reassurance from our

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Posted in: Policy and Regulations

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Intelligent Automation is not about technology, it's about business

November 03, 2018 | Phil Fersht

Am excited to have HFS' Saurabh Gupta lead our session on de-mystifying Blockchain at our December NY Summit... but let's put this all into context and learn about the Hyper-Connected economy and the need to manage these merging technologies in a business context, where integrating them at scale is really the same of the game.

Posted in: Digital OneOfficeIntelligent Automation

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A last word on #fakenews and the need to create our own original concepts...

November 03, 2018 | Phil Fersht

At HFS, we have been increasingly concerned about the plethora of business models and articles bombarding us on social media, media websites, research and consulting firms' websites, many of which are seemingly replicating similar terminologies and concepts.  And this trend seems to be worsening. For example, we highlighted the recent direct usage of an HFS headline to drive traffic to a well-known media website. Just blatant! 

We also have been observing the dizzying array of 'intelligent automation maturity models', especially being the first analyst to develop them, starting in 2014, refining in 2016, 2017 and this year.  We recently had our attention drawn  to the "Four Stages of Intelligent Automation Maturity" by Avasant, that initially gave us cause for concern, but when we communicated with them this week, they shared a presentation recording from earlier this year describing their model in much more detail, assuring us their "phases to maturity" are actually quite different from the HFS viewpoint. While there are always many shared common best practices when investing in a solution such as RPA, Avasant convinced us they had developed their own methodology and approach to automation maturity. We apologize to Avasant for making this assertion that it closely resembles the 2018 HFS Intelligent Automation Maturity Model. You can read a really decent interview with CEO Kevin Parikh here, espousing his views on the future of the consulting business.

The Bottom-line: We have to focus on our own concepts and ideas and avoid the regurgitation game

In general it is getting harder and harder to differentiate experts across the industry as many are very adept at hiring marketing resources to create whatever spin they feel they need to win business, while others simply extract another firm's creations as their own.  With the daily deluge of terminology being thrown at us, we just need to try harder than ever to provide our own original thought leadership and insight, as any smart enterprise today sees straight through the glossy veneer.

Posted in: Confusing Outsourcing InformationIntelligent Automation

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