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Year: 2016
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Welcome to the era of outsourcing stability. Now let’s automate stuff
Let's congratulate ourselves: The FTE-based labor arbitrage model has really worked – and a lot better than we thought!Read More
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I’m going through an analog transformation…
Phil Fersht is taking a few days away from the blogosphere (gasp) going through an analog transformationRead More
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Meet the HfS team in Bangalore next month for NASSCOM BPM Strategy Summit!
HfS is sending a superstar analyst team to Bangalore next month for the 2016 BPM Strategy SummitRead More
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Social media has turned us into a society of gibbering digital morons
It’s time to make things real again…Read More
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You can bet your mortgage-as-a-service on Accenture, Wipro, Cognizant and TCS
Mortgage As-a-Service Blueprint for 2016: The Evolving Service Provider LandscapeRead More
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Beware men in gray suits: Clients want more senior women, more real client stories and less automation hype
Brand new data from the HfS-Nasscom 2016 BPO study has some revealing dynamics on the role of womenRead More
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Why is Gartner spewing such irresponsible and unsubstantiated data about “robobosses”?
Gartner's latest claim is that 3 million of us will be supervised by robots in 18 months' time. Great.Read More
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Whoever said the omnichannel was a myth?
At least they responded...Read More
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Goodbye Denial… we’ll miss you!
Leaving Denial is one thing, but make sure you arrive successfully in Optimistic RealityRead More
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Accenture Acquires DayNine and positions itself at the forefront of the race for Workday services supremacy
Accenture Acquires DayNine, positioning itself at the forefront of the race for Workday services supremacyRead More
