HfS Network

HfS unveils the first Robotic Premier League Table

April 20, 2014 | Phil Fersht

After all the hype... after the endless stream of blogs and articles every woman, man and dog have found irresistible to conjure up (or just cribbed from whatever we've already published and passed off as their own, but who cares...), we're enraptured to publish the first Robotic Premier League Table of service providers delivering robotic-esque automation to their clients.

And congratulations to Sutherland, TCS, HP, Capita and NorthgateArinso for making the early pace in this race for robotic royalty.

So, without further ado, let's hear from HfS' own commandant of cognitive computing, Charles Sutherland...

Kicking off the first Robotic Premier League (RPL)

At HfS Research, we really enjoy our sport and so with the English Premier League season in its final throes and the Indian Premier League just starting, we thought it would be an excellent time to launch the Robotic Premier League of BPO Service Providers.

While it is too early in the evolution of robotic process automation (RPA) to apply our comprehensive Blueprint Methodology to this market as sufficient reference clients don’t yet exist to feed into our execution criteria, we still wanted to provide our assessment of where the innovation in this market is coming from. Having been the first analysts to start exploring RPA back in 2012, we have had the benefit of dozens of service provider and technology supplier briefings and have taken that insight and applied it to 5 major scoring criteria  (using a 1-5 scale) to create an initial pre-season league table of BPO service providers in RPA.

These five equally-valued scoring criteria are as follows:

  • Credibility of RPA strategy
  • Support of business leadership for RPA
  • Breadth of internal tools and external partnerships for RPA
  • Effectiveness of marketing effort behind RPA strategy
  • Apparent actual client activity underway

Like the English Premier League, we have 20 teams (BPO service providers) in the premier division that we felt had showed some level of interest in RPA so far in 2014. Using our own judgment and experience against these criteria, and some pre-season comments and observations from the providers' training sessions, here is our initial RPL league table:

We also want to recognize emerging start-up specialist RPA solution provider UK based Genfour which is our current candidate for the mostly likely service provider to be promoted into the RPL over the coming year.

As we said before, it’s still the “pre-season” for RPA in BPO and as we see the first client pilots turn into reference clients in the months ahead this initial league table will likely be turned upside down and around by service provider efforts. In the meantime, reflect on where your service provider(s) are in our rankings and watch to see how aggressive they are in moving up this table as the “real season” of client delivery for RPA begins.

HfS Subscribers can click here to download the 2014 HfS Robotic Premier League report

Posted in: Business Process Outsourcing (BPO)Global Business ServicesHfSResearch.com Homepage

12

1 Comments

12 Comments

  1. Brokelyn
    Posted 2014-04-21 18:30:04 | Permalink Reply

    Did you also consider SaaS vendors such as ServiceNow, Salesforce.com, Zendesk, TeamSupport, Desk.com, etc., in this study? ServiceNow in particular maps well to the concept of process automation.

    Thanks.

  2. Jon Price
    Posted 2014-04-21 22:06:07 | Permalink Reply

    Charles,

    Excellent insights into the emerging market. HFS is leading the way with covering new areas like RPA - well done!

    Jon

  3. Dave S
    Posted 2014-04-22 07:07:15 | Permalink Reply

    Interesting analysis - but surely the Indian suppliers are biting off their noses to spite their faces with robotics?

  4. Charles Sutherland
    Posted 2014-04-22 12:03:52 | Permalink Reply

    @Brokelyn. Those services you mention are certainly part of the larger automation landscape. Many IT support functions and processes are being automated today even inside this list of 20 service providers using these tools. This league table was focused on how the broad BPO service providers are innovating around process automation today.

    @Dave. In many respects this is a real threat to the existing models of all suppliers (not just the Indian) but clients are looking for new approaches and breaking the REV/FTE dependency is a strategic requirement as well which is driving these efforts.

  5. We Know Our Robots! | The Accounting MinuteThe Accounting Minute
    Posted 2014-04-22 12:05:22 | Permalink Reply

    [...] Premier League and the Indian Premier League, Horses for Sources (HfS) has launched its first Robotic Premier League of BPO Service Providers. But, unlike the cricket version, the Robotic Premier League does not prominently feature men with [...]

  6. Six market disruptions coming to challenge the Indian services majors
    Posted 2014-04-29 00:20:37 | Permalink Reply

    [...] We are seeing this with certain emerging enterprise clients, and some service providers are already piloting robots with clients. As robotics become more mainstream, because of client requirements, those providers with strong [...]

  7. Everything You Ever Wanted to Know About RPA But Were Afraid to Ask | The Accounting MinuteThe Accounting Minute
    Posted 2014-05-05 03:12:24 | Permalink Reply

    [...] League Table of service providers delivering robotic-esque automation to their clients. Read: HfS unveils the first Robotic Premier League Table Be Sociable, Share! Tweet Sutherland Editorial Team (89 Posts) This entry was posted in [...]

  8. RPA: The Great Robotic Race | The Accounting MinuteThe Accounting Minute
    Posted 2014-05-08 08:56:39 | Permalink Reply

    [...] does it take to be a robot king? A desire to kick the status quo to the curb, and pioneer something new and innovative? A [...]

  9. My Homepage
    Posted 2014-05-20 20:53:56 | Permalink Reply

    ... [Trackback]...

    [...] Read More: horsesforsources.com/robotic-premier-league_042014 [...]...

  10. Brace for Impact: Why Robotic Process Automation Will Forever Change Outsourcing | The Accounting MinuteThe Accounting Minute
    Posted 2014-09-03 03:13:11 | Permalink Reply

    [...] In the coming months we will see outsourcing contracts won and lost on the basis of RPA technology. RPA can effectively level the playing field between tier 1 and tier 2 outsourcers. Goliaths will be surprised. New kings will be crowned. [...]

  11. Unveiling the 2015 Robotic Premier League Table: HP, TCS and IBM are setting the pace
    Posted 2015-01-05 11:45:40 | Permalink Reply

    [...] in April, we released the first Robotic Premier League Table to capture the “pre-season” placement of 20 different BPO service providers who were in the [...]

  12. Six market disruptions coming to challenge the Indian services majors - Enterprise Irregulars
    Posted 2015-05-15 13:50:48 | Permalink Reply

    […] We are seeing this with certain emerging enterprise clients, and some service providers are already piloting robots with clients. As robotics become more mainstream, because of client requirements, those providers with strong […]

Post a Comment

Your email is never published nor shared.