Category Archives: HfS Surveys: All our Survey Posts

Hello As-a-Service Economy, goodbye Outsourcing, Part 2

State of Denial

We need to reach that pivot-point where business leaders make real, definition investment actions to change their operations

6 Comments

Hello As-a-Service Economy, goodbye Outsourcing, Part I

As-a-Service

HfS defines the Eight Ideals of The As-a-Service Economy and the evolution from legacy outsourcing

12 Comments

Forget the sharing economy, we’re in the uncaring economy

The Sharing Economy

People care mosy about enjoying the outcomes of what they pay for, not the efforts made to achieve those outcomes

12 Comments

Why Design Thinking can save the outsourcing industry

Design Thinking

Without Design Thinking, enterprises are really just retrofitting expensive solutions into legacy processes and likely wasting a whole load of time, resources and money. It all starts with Design Thinking.

9 Comments

The Foundations of the As-a-Service Economy (Part 2): Avoiding getting burned without a burning platform

What do you mean, we have to change?

Operations are becoming standardized, cloudified and robotized – and if we can’t reorient our staff to accept this reality and expand their capability horizons, many will be waiting tables, driving ubers or cutting hair before we know it.

4 Comments

The biggest threat to outsourcing’s future: Unfocused and unambitious Millennials

Social_Cocaine

If we don’t have succession plans to blood the next generation of talent, we’ll just become an industry of old farts

15 Comments

The Four Foundations of the As-a-Service Economy, Part I: Getting your Outsourcing and Talent mix right

Principles of As-a-Service5

We’re on a train hurtling towards something resembling “As-a-Service” and we need to make sure we stay on it

9 Comments

Robo-Britannia: Is Britain leading the As-a-Service revolution?

Robo-HRH

When it comes to being first on the bandwagon for experimenting with solutions that can drive out cost and improve productivity, the UK – amazingly after all these years – still leads the way

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Why most advisors are just so Un-as-a-Service

UaaS Economy

Only 13% of sourcing advisors have plans to invest in cognitive computing skills and 15% in Robotic Process Automation

14 Comments

Service providers blame their clients, advisors and analysts for their As-a-Service failure

Lee rhetoric, more dialog among the key stakeholders and better real-world education is the only real formula for success

3 Comments

Dallas, we have another problem: Too many Advisors are Buying the Service Provider Hype

Of couse its a great deal!

We need advisors steeped in reality who can give enterprises a nice big dose of reality, who truly understand what life is like a few years into an outsourcing engagement

5 Comments

Dallas, we have a problem: Advisors struggling to deliver Expertise-as-a-Service

Dallas-we-have-a-problem

Consultants are supposed to be like doctors – they need to use the latest tools, technologies and knowledge at their disposal to help their clients

22 Comments

Skill not Scale, Part II: Europe poses the biggest opportunity as As-a-Service models emerge

There clearly is a need for more flexible labor in many European countries, and the ability to source skills “As-a-Service” from providers is becoming increasingly appealing

10 Comments

Cost is the New Black: The Overbearing Paradoxical C-Suite Imperative for 2015

cost-new-black

60% of enterprise C-Suites are actively seeking to reduce their reliance on labor in their operations – but most are discovering they need to work smarter before they can work cheaper.

8 Comments

Skill not Scale: The Massive Opportunity Awaiting the Services Industry

Opportunities_Ahead

There needs to be a coming-together of consulting and outsourcing service delivery, the likes of which we have yet to see at a broad scale in the services industry

27 Comments

More hope less fear, please – Digital is not only changing the way we work, it’s improving it

people-digital

The world of work’s just so much more interesting and rewarding today that it was even five years’ ago

19 Comments

Cognizant makes the biggest bet ever by an Indian services provider. This is a big bloody deal…

Click to Enlarge

Cognizant has upped the ante; now it’s time for the ambitious providers to open their war-chests

14 Comments

Welcome to the era of churn, where 50% of outsourcing contracts are at risk

Provider_Churn_Outsourcing

Clients are genuinely walking away from outsourcing relationships which provide mediocre value

36 Comments

Welcome to the age of Digital cruelty, where two-thirds of operational jobs are under threat

DigitalTransformation

Organizations have been trying to reduce their labor costs for decades, but something feels very different about the new Digital reality in which we operate.

27 Comments

Accenture makes significant As-a-Service play by bringing together Operations, Cloud and Infrastructure

Mike Salvino is Group Chief Executive, Accenture Operations, Infrastructure and Cloud Services

The services world has already started to change – and those who are only just realizing this may already be too late

13 Comments