People care mosy about enjoying the outcomes of what they pay for, not the efforts made to achieve those outcomes
Without Design Thinking, enterprises are really just retrofitting expensive solutions into legacy processes and likely wasting a whole load of time, resources and money. It all starts with Design Thinking.
Operations are becoming standardized, cloudified and robotized – and if we can’t reorient our staff to accept this reality and expand their capability horizons, many will be waiting tables, driving ubers or cutting hair before we know it.
Only 13% of sourcing advisors have plans to invest in cognitive computing skills and 15% in Robotic Process Automation
Lee rhetoric, more dialog among the key stakeholders and better real-world education is the only real formula for success
We need advisors steeped in reality who can give enterprises a nice big dose of reality, who truly understand what life is like a few years into an outsourcing engagement
Consultants are supposed to be like doctors – they need to use the latest tools, technologies and knowledge at their disposal to help their clients
There clearly is a need for more flexible labor in many European countries, and the ability to source skills “As-a-Service” from providers is becoming increasingly appealing
60% of enterprise C-Suites are actively seeking to reduce their reliance on labor in their operations – but most are discovering they need to work smarter before they can work cheaper.
There needs to be a coming-together of consulting and outsourcing service delivery, the likes of which we have yet to see at a broad scale in the services industry
The services world has already started to change – and those who are only just realizing this may already be too late
Until our industry takes the painful steps to fix the current legacy it has created, many will likely fail in creating a new era of Digital services
Simply plastering more and more lipstick on the same old pig is eventually going to fail for many as Integrated Global Services becomes the future model of choice