Category Archives: HfS Surveys: All our Survey Posts

More hope less fear, please – Digital is not only changing the way we work, it’s improving it

people-digital

The world of work’s just so much more interesting and rewarding today that it was even five years’ ago

18 Comments

Cognizant makes the biggest bet ever by an Indian services provider. This is a big bloody deal…

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Cognizant has upped the ante; now it’s time for the ambitious providers to open their war-chests

12 Comments

Welcome to the era of churn, where 50% of outsourcing contracts are at risk

Provider_Churn_Outsourcing

Clients are genuinely walking away from outsourcing relationships which provide mediocre value

34 Comments

Welcome to the age of Digital cruelty, where two-thirds of operational jobs are under threat

DigitalTransformation

Organizations have been trying to reduce their labor costs for decades, but something feels very different about the new Digital reality in which we operate.

27 Comments

Accenture makes significant As-a-Service play by bringing together Operations, Cloud and Infrastructure

Mike Salvino is Group Chief Executive, Accenture Operations, Infrastructure and Cloud Services

The services world has already started to change – and those who are only just realizing this may already be too late

10 Comments

The new table-stakes: Fixing the Analog Present for a Digital Future

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Until our industry takes the painful steps to fix the current legacy it has created, many will likely fail in creating a new era of Digital services

22 Comments

Outsourcing and shared services investment intentions at record high as the Integrated Global Services model takes center stage

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Simply plastering more and more lipstick on the same old pig is eventually going to fail for many as Integrated Global Services becomes the future model of choice

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Why offshoring is hotter than ever

Costs_Squeezed

Close to a third of enterprises are increasing the offshore component with their service providers, and a fifth with their own shared services

15 Comments

Time to stop the buzzword balderdash and become meaningful again

hmmm...

Our industry has started to lose the plot with the amount of buzz terms spewing around

11 Comments

Outsourcing advisors must be governance experts armed with research if they want to survive

Governance?  Research?  Really?

Advisors need to provider governance support and research in order to survive

8 Comments

BPO: Pronounced dead, but still very much alive

bpo-rising-from-grave

BPO is just at the beginning of a much more dynamic phase of its existence and it at least three years’ away from being put to bed.

15 Comments

Is BPO on the brink of a technology revolution?

Crossing the Chasm

Why BPO clients which have tech-enabled their processes are achieving better performance and outcomes

5 Comments

Automation killed the gamification star

Christian_Bale_Automation_Hustle

Even back in ’79 the world was already beginning to zone in on the power of automation

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BPO will continue to fail miserably… without a mindset to embrace change, develop talent and tech-enable processes

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Our new “Technology in BPO” study reveals that this industry is on the brink of a significant, radical overhaul to its very core value proposition

22 Comments

Automation: it’s about solving business problems, stupid!

Charles Sutherland (pictured left) is Executive Vice President, Research at HfS

We asked HfS’ Charles Sutherland to share his views on what is really happening with process automation and why is shouldn’t be confused with technology automation theories of yesteryear

8 Comments

2014 shared services and outsourcing outlook Part II: Why GBS will not be bullsh*t

Ready for your next provider meeting?

While several folks make valid arguments why GBS may be a pipe-dream for their own organization (or some of their clients’ organizations), we believe they are missing the big picture

7 Comments

2014 shared services and outsourcing outlook Part I: It’s time for enterprises to stop being really good at irrelevant stuff

Are you feeling relephant?

In 2014, ambitious operations leaders must begin achieve a certain degree of maturity across their operations before they can really address achieving their desired outcomes

8 Comments

Invest in the humans first, systems second

Training Day

people lead people and they are asking for the support, training, and enablement to meet and collaborate to both better manage day-to-day work and develop into the next generation of leaders

2 Comments

Senior managers are almost as disengaged as their subordinates

Christa Degnan Manning is SVP, Workforce and Talent Strategies at HfS (Click for bio)

While we did find higher levels of engagement the higher up the proverbial ladder one goes in an organization, the key take away for us was the difference wasn’t that much.

8 Comments

Can HR ever overcome its obsession with the automation of obsolete processes?

Christa Degnan Manning is SVP, Workforce and Talent Strategies at HfS (Click for bio)

Why do so many HR executives obsess with administering irrelevant processes when they should be helping their firms’ managers get the best out of their staff?

11 Comments