Category Archives: HfS Surveys: All our Survey Posts

Welcome to the age of Digital cruelty, where two-thirds of operational jobs are under threat

DigitalTransformation

Organizations have been trying to reduce their labor costs for decades, but something feels very different about the new Digital reality in which we operate.

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Accenture makes significant As-a-Service play by bringing together Operations, Cloud and Infrastructure

Mike Salvino is Group Chief Executive, Accenture Operations, Infrastructure and Cloud Services

The services world has already started to change – and those who are only just realizing this may already be too late

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The new table-stakes: Fixing the Analog Present for a Digital Future

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Until our industry takes the painful steps to fix the current legacy it has created, many will likely fail in creating a new era of Digital services

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Outsourcing and shared services investment intentions at record high as the Integrated Global Services model takes center stage

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Simply plastering more and more lipstick on the same old pig is eventually going to fail for many as Integrated Global Services becomes the future model of choice

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Why offshoring is hotter than ever

Costs_Squeezed

Close to a third of enterprises are increasing the offshore component with their service providers, and a fifth with their own shared services

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Time to stop the buzzword balderdash and become meaningful again

hmmm...

Our industry has started to lose the plot with the amount of buzz terms spewing around

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Outsourcing advisors must be governance experts armed with research if they want to survive

Governance?  Research?  Really?

Advisors need to provider governance support and research in order to survive

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BPO: Pronounced dead, but still very much alive

bpo-rising-from-grave

BPO is just at the beginning of a much more dynamic phase of its existence and it at least three years’ away from being put to bed.

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Is BPO on the brink of a technology revolution?

Crossing the Chasm

Why BPO clients which have tech-enabled their processes are achieving better performance and outcomes

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Automation killed the gamification star

Christian_Bale_Automation_Hustle

Even back in ’79 the world was already beginning to zone in on the power of automation

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BPO will continue to fail miserably… without a mindset to embrace change, develop talent and tech-enable processes

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Our new “Technology in BPO” study reveals that this industry is on the brink of a significant, radical overhaul to its very core value proposition

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Automation: it’s about solving business problems, stupid!

Charles Sutherland (pictured left) is Executive Vice President, Research at HfS

We asked HfS’ Charles Sutherland to share his views on what is really happening with process automation and why is shouldn’t be confused with technology automation theories of yesteryear

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2014 shared services and outsourcing outlook Part II: Why GBS will not be bullsh*t

Ready for your next provider meeting?

While several folks make valid arguments why GBS may be a pipe-dream for their own organization (or some of their clients’ organizations), we believe they are missing the big picture

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2014 shared services and outsourcing outlook Part I: It’s time for enterprises to stop being really good at irrelevant stuff

Are you feeling relephant?

In 2014, ambitious operations leaders must begin achieve a certain degree of maturity across their operations before they can really address achieving their desired outcomes

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Invest in the humans first, systems second

Training Day

people lead people and they are asking for the support, training, and enablement to meet and collaborate to both better manage day-to-day work and develop into the next generation of leaders

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Senior managers are almost as disengaged as their subordinates

Christa Degnan Manning is SVP, Workforce and Talent Strategies at HfS (Click for bio)

While we did find higher levels of engagement the higher up the proverbial ladder one goes in an organization, the key take away for us was the difference wasn’t that much.

8 Comments

Can HR ever overcome its obsession with the automation of obsolete processes?

Christa Degnan Manning is SVP, Workforce and Talent Strategies at HfS (Click for bio)

Why do so many HR executives obsess with administering irrelevant processes when they should be helping their firms’ managers get the best out of their staff?

11 Comments

Traditional outsourcing advisory is dead.

Governance?  Research?  Really?

And when the world’s number 1 management thinker, Clayton Christensen, writes about Consulting on the Cusp of Disruption, you know it’s officially game-over for the way consultants have traditionally delivered effort-based high-cost projects for wizening clients

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Forget business outcomes and innovation for now… most enterprises just want to get beyond adequate first

Industry_Expertise

Our seminal State of Outsourcing Study, conducted with the support of KPMG, has revealed that today’s wizening outsourcing buyer is looking at industry experience and the provision of talent that can do more than just the basics, when it comes to choosing between their providers

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Are you really working for an energized enterprise?

Power-to-the-People

HfS is asking YOU – the individual worker – what it will take to empower and energize YOU in your business. Your candid, unbiased insights are extremely important to this unique research study, whether you work in sales, marketing, finance, IT… or any other business function

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