When it comes to being first on the bandwagon for experimenting with solutions that can drive out cost and improve productivity, the UK – amazingly after all these years – still leads the way
Only 13% of sourcing advisors have plans to invest in cognitive computing skills and 15% in Robotic Process Automation
Lee rhetoric, more dialog among the key stakeholders and better real-world education is the only real formula for success
We need advisors steeped in reality who can give enterprises a nice big dose of reality, who truly understand what life is like a few years into an outsourcing engagement
Consultants are supposed to be like doctors – they need to use the latest tools, technologies and knowledge at their disposal to help their clients
There clearly is a need for more flexible labor in many European countries, and the ability to source skills “As-a-Service” from providers is becoming increasingly appealing
60% of enterprise C-Suites are actively seeking to reduce their reliance on labor in their operations – but most are discovering they need to work smarter before they can work cheaper.
There needs to be a coming-together of consulting and outsourcing service delivery, the likes of which we have yet to see at a broad scale in the services industry
The services world has already started to change – and those who are only just realizing this may already be too late
Until our industry takes the painful steps to fix the current legacy it has created, many will likely fail in creating a new era of Digital services
Simply plastering more and more lipstick on the same old pig is eventually going to fail for many as Integrated Global Services becomes the future model of choice
Close to a third of enterprises are increasing the offshore component with their service providers, and a fifth with their own shared services
BPO is just at the beginning of a much more dynamic phase of its existence and it at least three years’ away from being put to bed.
Why BPO clients which have tech-enabled their processes are achieving better performance and outcomes