We’re evolving to an era where there is only “OneOffice” that matters: creating the digital customer experience and an intelligent, single office to enable it
The focus shifts to using consultants with real change management, process transformation, analytics and automation chops
The C-Suite is just living on a different planet from the teams below them trying to keep their businesses functioning
45% of buyside outsourcing relatinship leads see partnering with their provider on automation strategy as their main area to find new value
If finance staff are not willing to adapt to the As-a-Service world, they will be irrelevent in tomorrow’s enterprise
We need to reach that pivot-point where business leaders make real, definition investment actions to change their operations
Without Design Thinking, enterprises are really just retrofitting expensive solutions into legacy processes and likely wasting a whole load of time, resources and money. It all starts with Design Thinking.
Operations are becoming standardized, cloudified and robotized – and if we can’t reorient our staff to accept this reality and expand their capability horizons, many will be waiting tables, driving ubers or cutting hair before we know it.
Only 13% of sourcing advisors have plans to invest in cognitive computing skills and 15% in Robotic Process Automation
Lee rhetoric, more dialog among the key stakeholders and better real-world education is the only real formula for success
We need advisors steeped in reality who can give enterprises a nice big dose of reality, who truly understand what life is like a few years into an outsourcing engagement
Consultants are supposed to be like doctors – they need to use the latest tools, technologies and knowledge at their disposal to help their clients
There clearly is a need for more flexible labor in many European countries, and the ability to source skills “As-a-Service” from providers is becoming increasingly appealing
60% of enterprise C-Suites are actively seeking to reduce their reliance on labor in their operations – but most are discovering they need to work smarter before they can work cheaper.