Category Archives: SaaS, PaaS, IaaS and BPaaS

Cognizant: The Future of Work or the Present Forever?

May 14th, 2011

Cognizant is at present the darling of the IT offshore services and outsourcing industry for its consistent and impressive growth and positive levels of customer satisfaction, so we thought we’d share some impressions with our readers.

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NorthgateArinso: Is it ready to give the HRO market a boost?

April 27th, 2011

Despite a challenging economy, NorthgateArinso grew revenues 8.5% in its 2009/2010 fiscal year and increased win rates in its HRO business. The company has made significant investments in its core technology platforms, established an extensive global delivery infrastructure, created a massive library of process standards, is in the midst of a company-wide rollout of Six Sigma, and has been developing the culture and skills it thinks are required for execution excellence and improved customer satisfaction.

Genpact spurns its suitors to IT-enable its BPO, with India’s third largest acquisition

April 7th, 2011

So why did Genpact buy Headstrong, in the third-largest acquisition ever made by an India-based provider, since Wipro picked up InfoCrossing for a cool $600m in 2007, and HCL-Axon for a similar sum, the following year? And, most importantly, what does this mean for the immediate future of the BPO business?

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The Future of Work – Who will lead?

March 30th, 2011

Companies need leaders to start thinking about the future of work as part of their business planning processes. HR leaders are well positioned to understand the capability and talent of the organization. They also have access to more enabling technology they ever before to help engage the entire workforce in creating the future of work at their companies.

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Welcome to Networking 2.0 – HfS and SIG are moving the needle for the sourcing industry

March 8th, 2011

The biggest issue in today’s sourcing industry is the need for a truly independent and high-value environment for sourcing and outsourcing practitioners to collaborate and share knowledge. HfS is delighted to announce an exclusive industry partnership with the premier membership organization that has served sourcing and outsourcing professionals from Global 1000 companies throughout a 20-year history: the Sourcing Interests Group.

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“Cloud BPO”? C’mon… stop talking cobblers

February 13th, 2011

“Cloud BPO” is, simply put, a load of nonsense. The core fulcrum processes of BPO are the toughest to move into the Cloud, and only the small-to-medium business sector is going to enjoy any modicum of success of moving genuine “BPO” processes, such as finance and HR, into the Cloud in the near-term.

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Learn what 1,000 of your colleagues really think about Cloud Business Services

January 24th, 2011

HfS Research, in partnership with the Outsourcing Unit of the London School of Economics, is hosting a webinar, sponsored by Accenture, featuring the key findings from the groundbreaking study of Cloud Business Services.

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Are you ready to turn on… to HfS research dot com?

January 23rd, 2011

A few memories from the HfS team, as we ready for something just a little bit special, coming very soon to a laptop near you. And ask yourself – are you ready?

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Expecting more from Procurement BPO? SpendMatters and HfS investigate

January 13th, 2011

The struggle with procurement BPO has typically been the belief that either moving labor from higher to lower cost regions, or re-badging employees from corporate to a BPO provider, would alone be enough to achieve results. To tackle the issue we teamed up with HfS Expert Contributor, Jason Busch of SpendMatters fame. Jason also assumes the role of senior advisor for the coveted HfS Single malt Foundation, where he has excelled in his duties.

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2011: The Year your provider vies to be your service integrator. Will you play ball?

January 12th, 2011

Europe’s Logica begins its New Year by inking an intriguing partnership with Microsoft. What, at first glance, looks like a rather mundane partnership really signals something else: That its going to be the business driving Cloud—Logica gets this and so does Microsoft. And each needs the other.

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Cloud is changing the future of outsourcing: 1000 organizations have spoken

December 19th, 2010

Gone are the days when CIOs demanded their shareholders underpin massive technology investments in ERP and infrastructure. Those investments have been made, and most CEOs intend never again to make capital outlays of that ilk on technology. Enter the Cloud. This is driving a new inflection point in the provisioning of business services, that goes far beyond straightforward outsourcing.

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The Industry Speaks about Cloud, Part IV: Business leaders demand business transformation support – can providers gear-up to help?

December 7th, 2010

Business users want to accelerate to Cloud Business Services while IT wants to mitigate its many risks. We reach an impasse with both business and IT looking for external support to make their move to Cloud Business Services a reality, and the different type of support both sides want point towards a profound reorganization around Cloud.

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“Cloud is bullsh*t” – HCL’s CEO, Vineet Nayar, explains why he said just that

December 4th, 2010

Vineet Nayar, CEO at HCL Technologies, has firmly cemented himself as one of today’s outspoken visionaries in the world of IT services. Never afraid to offer an opinion that may rub a few folks the wrong way, the self-styled CEO booked his ticket to notoriety at HCL’s analyst conference in Boston this past week, where he’d decribed Cloud, well, as bullsh*t…

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The Industry Speaks about Cloud, Part III: business and IT finally agree – IT must tool-up to enable cloud business services

November 29th, 2010

Savvy CIOs are developing themselves into Cloud-enablers by honing their sourcing and service integration skills. Our Cloud Business Services study, conducted in conjunction with the Outsourcing Unit at the London School of Economics, contrasts many differing views and expectations from business and IT executives about Cloud business services… however, both sides do agree on one thing—the crucial enablement role that IT executives must adopt to provision Cloud business services.

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The Industry Speaks about Cloud, Part II: business execs fear its impact on work culture; IT execs doubt their ability to drive competitive advantage

November 11th, 2010

The Cloud Business Services study we just conducted, in conjunction with the Outsourcing Unit at the London School of Economics, has served up some contrasting concerns that business executives are having versus their IT counterparts: its impact on work culture and it’s impact on the value of the current IT department.

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The Industry Speaks about Cloud, Part I: Business execs are buying-in to Cloud even more than their IT counterparts

November 2nd, 2010

Cloud Business Services are no longer hype – both business and IT executives are buying-into the value Cloud can bring to their jobs and their organizations. The ability to access business applications quicker, faster, cheaper and in a virtual business environment are the major drivers – and it’s the business side of the house which is even more engaged by the potential value that the IT-side.

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Innovation in F&A BPO? We have it all right here folks…

October 17th, 2010

This new HfS report dives into the experiences and expectations of a selection of today’s most experienced enterprise Finance and Accounting (F&A) BPO buyers, when it comes to achieving innovation. We spoke to a collection of major F&A BPO customers which have achieved some form of innovation as they went through the F&A BPO experience with a major service provider.

Up in the air with Ritesh Idnani… Part II

October 14th, 2010

In Part II, Ritesh explains the changes in the BPO industry from his perspective – especially the inherent need for providers to align their BPO service offerings with an industry-verticalized approach.

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Sal-sourcing in the real world, Part I

September 15th, 2010

Mike Salvino – or simply “Sal” to his friends and colleagues, has brought a real air or pragmatism to Accenture, where he now leads the firm’s global BPO business. Read Part I of his interview with Horses for Sources.

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