HfS Network

Category Archives: HfS Surveys: Technology in BPO 2014

Why some service providers are grimly clinging onto the labor-arbitrage model

Why some service providers are grimly clinging onto the labor-arbitrage model

A new breed of provider has to emerge, which can disrupt the legacy labor-based model

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Accenture makes significant As-a-Service play by bringing together Operations, Cloud and Infrastructure

Accenture makes significant As-a-Service play by bringing together Operations, Cloud and Infrastructure

The services world has already started to change - and those who are only just realizing this may already be too late

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Is BPO on the brink of a technology revolution?

Is BPO on the brink of a technology revolution?

Why BPO clients which have tech-enabled their processes are achieving better performance and outcomes

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Automation killed the gamification star

Automation killed the gamification star

Even back in '79 the world was already beginning to zone in on the power of automation

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BPO will continue to fail miserably... without a mindset to embrace change, develop talent and tech-enable processes

BPO will continue to fail miserably... without a mindset to embrace change, develop talent and tech-enable processes

Our new "Technology in BPO" study reveals that this industry is on the brink of a significant, radical overhaul to its very core value proposition

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Automation: it's about solving business problems, stupid!

Automation:  it's about solving business problems, stupid!

We asked HfS' Charles Sutherland to share his views on what is really happening with process automation and why is shouldn't be confused with technology automation theories of yesteryear

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