- Everything's global
- The quest for improvement has never been as intense
- The tolerance for inefficiency has never been as low
- We need to re-define our own roles in this environment
The opportunity for the service providers to help enterprises and their key talent achieve progress across these four factors is undeniable: some will step it up and become true consultative partners for their clients, while others will remain where they are and hope customer requirements will never really change. Tomorrow's winning enterprises already know what they have to do, and they need service partners who can help them achieve their goals.
In order to help us grasp how the global provider community is responding to this new relentlessenvironment, we have engaged a number of CEOs of the leading providers to share with us their frank views of the changing world, how they survived the Recession, and how they intend to shape their businesses to support tomorrow's winners.
To begin this series, we caught up with Genpact's President and CEO, Pramod Bhasin, and are delighted to feature some his thoughts from a very engaging discussion...
Phil Fersht: Good evening Pramod – thanks for taking time out to talk with Horses for Sources. Can we start by discussing Genpact’s approach to the recession and measures you took to get through the worst of it?
Pramod Bhasin: Our background as a company with GE (General Electric) really helped us. Especially their picking up signs that there was major problem ahead of us, frankly, in the last quarter of '07. Seeing the nervousness in customers, the nervousness in the pipeline, and talking to those in our industry, all whom were a little jumpy about this. We at once began to put a lot of action into this, in fact, quite early in '08. Clearly discretionary spending, etc. are all things that we stopped.