Monthly Archives: April 2010

Preaching Process with Pramod: Genpact’s CEO discusses the New Relentless Economy, Part I

In order to help us grasp how the global provider community is reponding to this new relentless environment, we have engaged a number of CEOs of the leading providers to share with us their frank views of the changing world, how they survived the Recession, and how they intend to shape their business to support tomorrow’s winners.

To begin this series, we caught up with Genpact’s President and CEO, Pramod Bhasin, and are delighted to feature some his thoughts from a very engaging discussion

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How do you really define innovation?

Ask six people what represents innovation and you will get half a dozen answers. Three people discussing innovation will consist of a couple of people talking about two different things while the eyes of the third glaze over. Innovation is a term that epitomizes the semantic differential. But regardless of how it is interpreted, it is a very important element for potential buyers of BPO services.

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Weekend stuff: The myth of “enterprise” social networking

So what is enterprise social networking? Well, it is collaboration within the enterprise and with selected external stakeholders. To me, this is not social networking given that if I use these tools, the people with whom I can interact and the content with which I can engage are restricted by the enterprise.

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Practical outsourcing tips over a pint: legal advice from George Kimball

George has become one of the best known lawyers in the industry over recent years, representing both buyers and service providers on some of the largest and most pivotal engagements during his tenure at law-firm Baker & McKenzie, before recently joining the legal team at Hewlett-Packard.

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President Peter prognosticates… Part II

Peter Allen, CSC’s President of Global Sales & Marketing, discusses his views on Cloud Computing strategy and whether some sourcing advisors can escape the hamster-wheel

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Are you achieving innovation? Share your experiences with us (please)

you are cordially invited to spend the next few riveting minutes of your life plodding through our latest surveymonkey utopia to air your experiences of achieving (or not achieving) innovation when you do some BPO

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President Peter prognosticates… Part I

Peter Allen has been one of the most prominent and consistent figures in the world of global sourcing over the last decade, where he played a key role as the public face of sourcing advisor TPI during the firm’s rise to prominence in recent years. Peter has ventured into the service provider world, where he spent time earlier in his career, and now assumes the mightly role of President of Global Sales and Marketing for technology service giant, Computer Sciences Corp. Read Part I of this interview with Phil Fersht.

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What is your basis of competition? Or what can you safely outsource?

When the core issue is purely cost-elimination, the aging theory was to focus on outsourcing non-core processes and retaining the core, however, HfS analyst Mike Atwood invokes some interesting theory that the old core/non-core argument isn’t weighing up to much in this economy – it’s more about making outsourcing decisions based on your basis of competition.

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BPO, SaaS and Cloud: Too many people aren’t seeing the bigger picture

Too many technical folks fail to view the bigger picture when it comes to Cloud. At a tactical level, when you look at solely hardware capacity solutions, it’s hard to see beyond how it can impact businesses beyond creaking ITO-only deals. However, you really need to look at the convergence of BPO, SaaS and Cloud in a broader outsourcing context to start to visialize how these three pillars of business delivery can – and are – coming together in a blended outsourcing model.

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Healthcare Reform: The scramble for outsourcing business begins

Whoever said Obama was going to be bad news for the outsourcing business? The outsourcing market has rebounded heavily with the economic recovery and the successful passage of the new Heathcare Reform Bill has both the IT outsourcers and BPOs on red-alert for a barrage of new business oppirtunities. The need for payors to manage their administrative costs has never been as intense as it is now, with the fixed medical loss ratios.

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The New Relentless Economy: How quickly can Cloud blow-up the traditional outsourcing model?

It’s clear the future potential of Cloud goes well beyond cost-savings generated by eradicating clunky, inefficient IT infrastructure. Cloud can harness the true benefits of SaaS delivery and BPO can plug the gaps may companies need to have business services delivered in a readily-available “as you need it” model. Look back two years to see how dramatically the climate has shifted and ask yourself “will enterprises hang aroundin this environment, or are we on a relentless spiral for productivity improvement?”

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Are you a New Polymath?

The New Polymath is an enterprise which is comfortable with a wide range of technologies and has learned to package 3,5,10 strands of infotech, cleantech, nanotech, biotech etc into complex new solutions to solve some of the big and small problems we face.

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New-generation HRO: a reverse maturity curve?

We sent our HRO diva, Mindy Blodgett, out to investigate where some of the leading minds are focusing in this post-recession environment, and her first port of call was with Erica Volini, one of Deloitte Consulting’s leading Principals in the HR transformation field…

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The new relentless economy: why it’s time to stop being scared

People are scared right now – they feel threatened and are struggling to visualize where their careers are heading, where their organizations are heading, where the economy is heading. But why be scared? Shouldn’t we be filled with hope with this revitalized quest for improvement?

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How could you fall for it again!

After last year’s now infamous “Obama to ban offshore outsourcing” April Fool’s gag, we didn’t suspect that even more of you would fall hook line and sinker for this year’s little effort.

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Horses for Sources to advise Obama administration on offshore outsourcing

We’re deeply honored to be selected as the exclusive analyst advisor to the Obama administration on offshore outsourcing issues.  As part of the contract award, the Horses analyst team will be invited to quarterly white-boarding sessions at the White House to discuss the latest market dynamics in IT outsourcing and Business Process Outsourcing, in a [...]

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