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Monthly Archives: September 2009

Bittersweet

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Xerox copies Dell’s example and acquires ACS, but again, where’s the fit?

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Forget Platform BPO, it’s really about the Business Services Cloud (Part II)

We inspired a lot of offline debate when we discussed the challenges facing BPO providers delivering so-called “Platform BPO” solutions.  Bottom-line, if BPO service providers are competing for commodity services engagements which are underpinned by software platforms that are widely deployed by several other service providers, they face a major challenge of differentiating themselves to win new clients and avoid a price-war for new […]

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Swine Flu can impact your service levels

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Scale the peaks of FAO… in Tampa

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The Dell finally tolls – but is this the right fit?

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Independence Statement

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Independence Statement

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The art of blog: credibility is in the eye of the beholder

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Stephanie Moore’s Law

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Derail the Healthcare gravy-train: introduce competitive multi-sourcing

16 Comments

Forget Platform BPO, it’s really about the Business Services Cloud (Part I)

What’s interesting is this coming together of the IT/BPO model. And it’s becoming much more sophisticated then simply providing a platform and some low-cost processing services. It’s about integrated business services where the provider delivers the hosting, the application skills and the business services needed to help clients achieve specific business outcomes.

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Join the world’s largest social-networking sourcing community

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