The Baffling Book of Outsourcing

June 11, 2007 | Phil Fersht

I have been inundated in recent weeks with press releases, quotes, and data references to the The Black Book of Outsourcing.  "Great", I thought, "Now I can access a complete encyclopedia of outsourcing....".  So I decided to look up an area where I have some knowledge:

TOP 10 ACCOUNTS PAYABLE OUTSOURCING APO VENDORS

2006 RANK

COMPANY

1

Mellon SourceNet

2

Capgemini

3

Accenture

4

IQ Back Office

5

Outsource Partners International

6

XIGN

7

IBM

8

CorePay

9

API Outsourcing/ Wells Fargo

10

Harbor Payments/ADP

OK - all these guys do Accounts Payable to some extent, but wait... Genpact didn't even make the list - and neither did ACS, InfosysBPO (Progeon), WNS, VWA, CGI etc etc.  And then I looked at sourcing advisors...ITO vendors...HRO vendors etc.  I realized if you don't know much about an area, these lists can appear credible, but if you actually have some domain knowledge you quickly see that these rankings and selections of vendors make little sense.  What I'd like to know is who is reading these lists, and are business decisions being made on them?  Isn't there some sort or body that regulates this "stuff" floating around the industry?  Can anyone shed some light on this?

Posted in: Confusing Outsourcing Information

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