Tag: enterprise irregulars

80% of outsourcing relationships fail to deliver collaborative value… so what can we do?
December 13, 2015 | Phil Fersht
Too many of today's services relationships are just not set up to be collaborative venturesRead More
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The HfS 2016 Blueprint Research Agenda …at your service
November 22, 2015 | Phil Fersht
The analyst industry's most ambitious 2016 research agenda Read More
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HfS brings O’Brien’s brains on board
November 16, 2015 | Phil Fersht
Melissa O'Brien joins HfS as Research Director, Contact Center and Omni-Channel OperationsRead More
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Did HfS really just uberize the analyst business?
November 07, 2015 | Phil Fersht
After reading this, people will start to use the term "HfS-ize" instead of uberizeRead More
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Outsourcing is on life support, with many providers failing to invest in As-a-Service
October 26, 2015 | Phil Fersht
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And finally… The Agenda for the Harvard Working Summit for Service Buyers
October 21, 2015 | Phil Fersht
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Join us in NYC next week to give BPO a much-needed face lift
October 14, 2015 | Phil Fersht
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The 2015 HfS Global IT Services Top Ten. Here it is.
October 07, 2015 | Phil Fersht
While the Indian-heritage providers continue to surge, here cometh AmazonRead More
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Nasscom Wrap: Grasping for digital identity, but needing a dosa reality
September 27, 2015 | Phil Fersht
I find myself feeling conflicted between excitement and frustration for the future of Indian-centric BPO services.Read More
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Finally… #Digital is defined and HfS does the defining
September 18, 2015 | Phil Fersht
We couldn't take it anymore, so here is Digital defined in six layers of naked gloryRead More
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Newer posts 1 … 32 33 34 35 36 37 38 39 40 41 42 … 61 Older posts

Tag: enterprise irregulars

80% of outsourcing relationships fail to deliver collaborative value… so what can we do?

The HfS 2016 Blueprint Research Agenda …at your service

HfS brings O’Brien’s brains on board

Did HfS really just uberize the analyst business?

Outsourcing is on life support, with many providers failing to invest in As-a-Service

And finally… The Agenda for the Harvard Working Summit for Service Buyers

Join us in NYC next week to give BPO a much-needed face lift

The 2015 HfS Global IT Services Top Ten. Here it is.

Nasscom Wrap: Grasping for digital identity, but needing a dosa reality

Finally… #Digital is defined and HfS does the defining

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By Phil Fersht