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Goin’ to the trade show, and I’m gonna get us some bu-i-i-is-ness
Think of a trade show in any industry and the same elements come to mind—booths chock a block with graphically glowing descriptors, a great array of giveaways, a tray of chocolate, the proverbial “drop in your business card and win a Kindle,” bowl, and even in this day and age of online collateral, a few brochures declaiming leadership.Read More
Deborah Kops, delightful doyenne and describer, joins the HfS research family
Over the next year, you’ll be able to sample some of the most innovative thinking in sourcing change through Deborah Kops' frequent columns and commentary exclusively for HfS ResearchRead More
Strange Things Happen at the Negotiation Table
According to HfS analyst Esteban Herrera, he's seen weeping, object-throwing, suicide threats, uncontrollable roll-on-the-floor laughter, walk-outs both staged and unplanned, and even a handstand...Read More
BPO’s billion dollar best-kept secret: Part II
HfS Research CEO Phil Fersht interviews Xchanging CEO David AndrewsRead More
The Buy Family thunders home yet again!
Aside from air strikes, ash clouds, oil leaks and Sarah Palin's previous plea to "drill baby drill", global media attention was briefly diverted, last week, to Edinburgh as some of BPO's top buyers and providers bravely duked it out the SSON's European Shared Services & Outsourcing Week.Read More
NetSuite – the new admiral of BPaaS, Part II
The cost of managing IT infrastructure is four to five, or even ten times the license cost. It’s enormous. We’ve eliminated all the cost to manage this stuff, so that’s a huge advantage for BPOsRead More
“Actionable Intelligence”: Our research alliance with EquaTerra
Horses for Sources is excited to announce a major development in our journey to be a truly distinctive analyst voice in the global services industry. Today, we are officially engaged in a research alliance with leading global business advisory firm EquaTerra to develop a new category of data-driven research, ‘Actionable Intelligence’.Read More
How do you really define innovation?
Ask six people what represents innovation and you will get half a dozen answers. Three people discussing innovation will consist of a couple of people talking about two different things while the eyes of the third glaze over. Innovation is a term that epitomizes the semantic differential. But regardless of how it is interpreted, it is a very important element for potential buyers of BPO services.Read More
Are you a New Polymath?
The New Polymath is an enterprise which is comfortable with a wide range of technologies and has learned to package 3,5,10 strands of infotech, cleantech, nanotech, biotech etc into complex new solutions to solve some of the big and small problems we face.Read More
How could you fall for it again!
After last year's now infamous "Obama to ban offshore outsourcing" April Fool's gag, we didn't suspect that even more of you would fall hook line and sinker for this year's little effort. Read More
