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HROWorld 2008: An industry re-inventing itself
Braving the annual industry HRO schmooze fest this year, I realized I was emulating Roger Federer’s extraordinary Wimbledon run by making it to my fifth-consecutive show. Read More
The worst mistakes companies make when they evaluate BPO – and how to avoid them (Part I)
Yes, BPO can offer firms cost savings and the opportunity to add rigor and standardization to their processes. However, if you don't go about evaluating it correctly, you may never get the chance to find out Read More
Outsourcing innovation at Burger King
Not only is the fast food giant driving customer loyalty, but it also is leveraging the latest sourcing models to drive down costs and improve the customer experience.... Read More
Why the analyst advisor industry is getting obliterated by AI… and how to save it
The analyst and advisor industries, reliant on IP and research to market their products, are in serious trouble, and many firms will cease to exist in a couple of years. What's really worrying is the recent speed of development with AI platforms, agentic software, and LLMs, which is, quite frankly, making the use of analysts and advisors increasingly irrelevant.Read More
DOGE would find trillions in savings and value if it zeroes in on US healthcare
While the US administration obsesses with pointing DOGE at relatively small levels of governmental expenditure in areas such as USAID and the Department of Education, when it comes to US healthcare, there are levels of cost inefficiencies and improved outcomes that could reach trillions of dollars if managed effectively.In fact, if US healthcare were its own country, its annual spending of $5.2 trillion would make it the world’s third-largest country by GDP. Yet, the US has amongst the worst health outcomes among OECD countries, with the lowest life expectancies for both men and women, and has not been able to address obesity and mental health epidemics.Read More
Global Capability Centers (GCCs)… The direction Indian IT must take to pivot from cost to value
While tech and BPO service providers have grappled with flagging enterprise demand and other market pressures, GCCs have thrived, with HFS estimating 2000 expected to be in full operation in 2025. So, are these GCCs genuinely the new face of Indian IT? And can they sustain their success and lead the Indian charge in global technology services?Read More
Thierry was good in Theory but perhaps not as Palliatable as Pallia
After the failed experiment to make Wipro like a Big 4/Accenture-like firm, Wipro is going back to its Indian-centric 80-year heritage to deliver cost-efficiency, but with capabilities to support transformations, Cloud and GenAI. However, the firm has to play catch-up during the toughest time facing Indian-heritage outsourcing, and Pallia needs to weather more challenging quarters, impatient shareholders, and unrealistic expectations. Thierry hasn't left a great legacy to build on...Read More
