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It’s back… the industry’s seminal study on outsourcing and shared services!
HfS and KPMG are driving the most cutting edge study yet on your intentions and dynamics... what are you waiting for?Read More
Why is Gartner spewing such irresponsible and unsubstantiated data about “robobosses”?
Gartner's latest claim is that 3 million of us will be supervised by robots in 18 months' time. Great.Read More
HfS unveils the first ServiceNow Services Blueprint report, with CSC, Cognizant and Accenture leading the pack
HfS unveils the first ServiceNow Services Blueprint report, with CSC, Cognizant and Accenture leading the packRead More
Christine’s Chapel… Services Gospel
Hear from IT services veteran Christine Ferrusi Ross why she joined HfS and her future plans with the analyst firmRead More
Could the European Data Protection Regulation wreak havoc with Data, Automation and Cognitive solutions?
The General Data Protection Regulation became law in May and could dramatically impact the way companies deal with cloud services and artificial intelligenceRead More
The Kind Of “Food For Thought” The Services Industry Needs
An episode of Chef’s Table has eerily familiar themes that we talk and write about in the services outsourcing industry everyday.Read More
Digital labor will trim 1.4 million global services jobs by 2021
Low skilled, routine jobs drop 30% as many of these roles get phased out over the next 5 years, resulting in a net loss in the global services industry of 9%, totaling 1.4 million jobs by 2021Read More
Can HPE + CSC dominate the digital underbelly, or has that ship sailed?
These two firms need to be slammed together with an urgency and focus not yet seen in our industryRead More
Meet the Dinamo driving TCS’ business process services impressive growth
HfS' Phil Fersht interviews Dinanath (Dina) Kholkar, Global Head of Business Process Services at Tata Consultancy ServicesRead More
Robotic Process Automation has now penetrated a third of enterprises. Time to advance the conversation…
Automation is just part of the story as enterprises look to bring the back office in line with the middle and front - albeit a very important oneRead More
