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The undisputed facts about outsourcing, Part 8: Industries experiencing secular change have more aggressive outsourcing plans
Those organizations being impacted by radical, fundamental shifts to their very industry economics, are more prepared than ever to admit they need to look outside of their current organization boundaries to keep their business operations cost-competitive. Simply-put, secular change crystallizes options for businesses and the outsourcing planning process often becomes more clear-cut as a result.Read More
If outsourcing were an employee, it would be fired… Part 1
For those of you attending our dreamSource summit this Spring, Lee and I will co-host a session entitled "If outsourcing were an employee, it would be fired". Lee, who today has built and now leads shared services for heathcare provider, Ascension Health, caught up with us last week to talk about the session and why we called it just that...Read More
Why are so many enterprises struggling to move more process into their shared services and outsourcing?
On the surface, it appears that most enterprises today are taking full advantage of both shared services and outsourcing. However, HfS research’s latest survey data, conducted with accounting association ACCA, emphatically demonstrates that only a modest fraction of business process has actually been shifted to either the shared service center or the outsourcing partner. In most cases, over two-thirds of transactional process work is still, bewilderingly, sitting in the business units, despite the proven business benefits of centralizing processes. Read More
Why today’s outsourcing industry is a sham
When God created "outsourcing", she/he/it clearly had a sense of humor. How do you encourage people who offloaded a chunk of their low-end processes offshore to get together and form an "industry"? "Outsourcing" is broken terminology and isn't a real industry. Read More
Holding the automation cards… Meet Francis
Francis Carden is the robotics guy leading Pega's development in the space. He talks to HFS CEO, Phil FershtRead More
Is it Aiman Ezzat? It most certainly is!
As it approaches its $20bn revenue milestone, it's high time we caught up with Group CEO Aiman Ezzat to understand what's driving this growth since he took the helm over two years agoRead More
Time for some Sharma Karma
Phil Fersht sits down with Accenture's Chief Exec of Accenture Operations Manish SharmaRead More
Time to get taught… by Delaporte
Thierry Delaporte gives HFS the story behind the story on his most recent and surprising global adventure – becoming CEO of Wipro Ltd. Join us for the journey.Read More
Why American firms are more progressive with outsourcing than the Europeans and Asians
Why is it always the Americans at the head of the queue when it comes to increasing quarterly profit margins? But, even more intriguingly, why are they also leading the way when it comes to attempting to improve their capabilities when they outsource? Our recent State of Outsourcing Study 2013, conducted with the support of KPMG, clearly shows the differing mission-critical business motivations across the main three global regions, when it comes to outsourcingRead More
Now for something completely different… Outsourcing Provider Merit Badges
As someone who was a Girl Scout until she was 18, and still has her badge sash, I think it’s only appropriate that outsourcing providers have their very own merit badges, too.Read More
