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Why the mid-market is the mother-in-law of outsourcing
When it comes to outsourcing, dealing with the middle-market has been somewhat akin to dealing with the mother-in-law: can be awkward to deal with, very hard to please, and always has complex demands on your patience and resources.Read More
HfS Market Index shows Outsourcing of IT and Business Processes to Grow by 4% in 2013
Yes, you heard it here first, folks: outsourcing expenditure is mushrooming at the warp-speed clip of 4% this year to surpass $950 Billion, and expected to average a 5% clip each year through 2017Read More
Negotiations and the deals we make: the Good, the Bad, and the Ugly
Here is the good, bad, and ugly of recent deals where we've coached clientsRead More
@The_Whole_Outsourcing_Industry: Labor arbitrage built your house of cards. #Bubble What’s next?
The outsourcing industry is a labor arbitrage bubble waiting to burst. And today’s smartest buyers and service providers are poised to fatally pop it and build a better future.Read More
Satisfying customers’ needs profitably: can marketing BPO revive marketeers?
CMOs have it tough today, whichever geography or market you look at. They’re stretching dollars for myriad activities in a function that’s undergoing major change. HfS Research's Reetika Joshi discusses her new report "Marketing BPO Services: Solving the CMO’s Dilemma"Read More
Cheap and quick please! Wizening buyers are seeking help from easily-accessible sources
When we ask them buyers they're foraging for help and information with outsourcing strategy-making in the coming months, the results are simple: they are turning to whatever sourcing are most easily-accessible and inexpensively-available to themRead More
How will a Double-Dip Recession impact outsourcing? Your opinion really matters…
Heaven-forbid we're on the cusp of a tough economic period - so how will this impact outsourcing and shared services dynamics after all we've been through this past few years? Whether you buy, advise or sell outsourcing services, we need to hear from you - and we'll package up a report of the findings for your time. As always, we appreciate your support for helping our research teams keep close track of the industry.Read More
Nobody doesn’t like Sara Lee… and everyone loves an iPad 2
If you participated in our State of Outsourcing 2011 survey, you may have been anxiously monitoring your inbox for a notification that you'd won the iPad 2. Well, the anticipation is over, and we can announce that the winner of the drawing is Stephen Kincanon, Vice President - Shared Services at Sara Lee Corporation. Congratulations, Stephen!Read More
And here are… HfS’ 2011 Outsourcing Predictions… on demand
nd here we are, like clockwork, jumping on the tackiest, lamest marketing exercise every analyst, consultant, CEO, and wannabe thought-leader always persists in doing... because you are supposed to gasp "Wow - they are predicting the future!"Read More
Up in the air with Ritesh Idnani… Part I
Several people at Infosys have told me that noone spends more time traveling across the globe than the COO for their BPO business... Ritesh Idnani. So when we teed up an interview with him, I asked him how many airmiles he has racked up, and his response was simply "am getting close to George Clooney's character in the movie Up in the Air."Read More
