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BPO: Pronounced dead, but still very much alive
BPO is just at the beginning of a much more dynamic phase of its existence and it at least three years' away from being put to bed.Read More
If outsourcing were an employee, it would be fired… Part 2
So if you haven't been fired yet, here's how to avoid it happening...Read More
Utilities: Next Practices for a Stealth Outsourcing Giant
Shhh… Don’t tell anyone, but while most of us weren’t looking, the utilities industry quietly racked up $25 billion in annual spend on outsourcing—that’s in the US alone! How did this happen? How did this get past the regulators and the unions? Who knew that outsourcing would not only grow, but stick, in this most conservative of industries?Read More
Cutting to the chase with Capgem’s Chris Stancombe
Did you hear that one about the British geophysicist who became an accountant, ran an African engineering business, has been a COO, CIO and CFO, before winding his way into the sourcing business with Accenture, and subsequently Capgemini, where he helped jump-start their BPO business? Today, Chris Stancombe has worked in BPO for nearly a decade, and now heads Capgemini's Global Finance and Accounting Outsourcing practice.Read More
“Cloud is bullsh*t” – HCL’s CEO, Vineet Nayar, explains why he said just that
Vineet Nayar, CEO at HCL Technologies, has firmly cemented himself as one of today's outspoken visionaries in the world of IT services. Never afraid to offer an opinion that may rub a few folks the wrong way, the self-styled CEO booked his ticket to notoriety at HCL's analyst conference in Boston this past week, where he'd decribed Cloud, well, as bullsh*t...Read More
The New RPA Manifesto: Follow HFS’ Ten Laws of Robotic Process Automation to create a Thriving Industry
The industry is in desperate need of a renewed vision for RPA—a manifesto for the next seven years focused on long-term value, not short-term land grabs, if we are to realize the potential of a truly digital workforce.Read More
Ian Maher… Sourcing Star
Phil Fersht interviews Ian Maher, the automation and outsourcing genius behind the Hanover Insurance GroupRead More
Cheap and cheerful: Is this really as good as it gets for IT Outsourcing?
ITO maybe a commodity business, but a new wave of collaborative BPO services is beginning to show the wayRead More
Which planet are equity analysts from?
Mars, Venus or Saturn…which planet are equity analysts from?Read More
