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50% of Buyers are change imposters, so avoid them if you can!
You must weed out the change imposters if you don't want to go down with them Read More
Accenture, EXL and TCS enter Winner’s Circle in HfS Utilities BPO Blueprint
HfS Research Director, Reetika Joshi, takes a deep look at the disruptive Utilities BPO marketplace Read More
The discussion thread that defines us? Traumatic 2016… Survive the race to the bottom!
2016 is the year that will separate the service dinosaurs from the savvy cannibalizers Read More
10 issues defining the services industry in 2016
The HfS analyst team demands 10 big things the services industry needs to address in 2016 Read More
HfS is back in Cambridge University for another no-cheese bake off of services leaders
This promises to be another UK style "throw the kitchen sink at everything crappy about our service industry" Read More
HCL, Cognizant, HARMAN, TCS and EPAM make the Software Engineering Winner’s Circle
HfS unveils the first Software Product Engineering services Blueprint report Read More
More bite than bark? Warner Bros transformation head, Jason Barkham, talks about his HfS Summit experience
Warner Bros transformation head, Jason Barkham, talks about his HfS Summit experience Read More
The legend that is Bruce Richardson …at the HfS Harvard summit
the legend that is Bruce Richardson trying not to sound like the Donald Trump of cloud computing Read More
80% of outsourcing relationships fail to deliver collaborative value… so what can we do?
Too many of today's services relationships are just not set up to be collaborative ventures Read More
Why we mustn’t make the same mistakes with RPA that we made with BPO
RPA is only the first step on a journey of self-learning, self-healing, dynamic process creation and really smart decision making support for your business Read More
