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IBM, Infosys, Accenture and Cognizant lead in the industry’s first Design Thinking Blueprint
HfS unveils the industry's first Blueprint on Design Thinking capability Read More
Situational awareness, good manners and the ability to communicate are the keys to success
I drew some real inspiration from this recent speech from Bollywood actor R. Madhavan Read More
Download the industry’s updated Robotic Process Automation maturity model
HfS' Charles Sutherland has updated the industry's RPA Maturity Model. Download your copy here Read More
Three very handsome CEOs take on three advisors… only on HfS
This February, three CEOs bake-off against three of the industry's finest advisors in an unvarnished, unsponsored shootout of futuristic debate on the future of BPO. Read More
Genpact makes a stealthy move up the procurement-as-a-service value chain with integration of SSE
The integration of Strategic Sourcing Excellence propels Genpact's procurement-as-a-service capability to the forefront of the market Read More
HfS announces expansion plans for 2016 across our analyst and commercial operations
HfS Research, the leading analyst authority, has announced major additions to its worldwide research analyst and commercial operations as it continues its stellar growth performance Read More
Data is eating the services industry!
Facilitating and empowering the core data of the enterprise is where the real value is - that is the "lock-in" of the future Read More
50% of Buyers are change imposters, so avoid them if you can!
You must weed out the change imposters if you don't want to go down with them Read More
Accenture, EXL and TCS enter Winner’s Circle in HfS Utilities BPO Blueprint
HfS Research Director, Reetika Joshi, takes a deep look at the disruptive Utilities BPO marketplace Read More
The discussion thread that defines us? Traumatic 2016… Survive the race to the bottom!
2016 is the year that will separate the service dinosaurs from the savvy cannibalizers Read More
