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The present and the future is… Robotic Business Outsourcing
Along comes the perfect new lever to unearth costs many had never thought possible to eliminate: RPA.Read More
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We’re becoming obsessive social networkers with a huge appetite to learn from each other
New data shows the ability to partner, be intellectually curious and creative are the most in-demand skillsRead More
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Meet the Business Romantic: Tim Leberecht
Phil Fersht interviews keynote speaker at FORA Tim Leberecht, Author of the Business RomanticRead More
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How Design Thinking plays an integral role in increasing the value of outsourcing, service design, and delivery
Insights on how Design Thinking plays a role in creating a different experience—a different way of working and new insights for operational excellence and expansionRead More
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Make Sure Your Managed Security Services Provider Keeps Current With Your Changing Security Posture
A company’s security posture changes often. The change can be company-created, for example, by opening an office in a new geography or entering a business with different regulatory requirements for data protection.Read More
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The Intelligent OneOffice – the endgame for the new generation enterprise
Introducing the Intelligent OneOffice where the barriers between front, middle and back are forever going awayRead More
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Neural Platform Professor, TCS’ Harrick Vin
TCS' mastermind behind its new Neural Automation system ignio, Professor Harrick Vin, talks to HfS' Phil FershtRead More
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HP and Salesforce team up to go after the zombie enterprise
HP and Salesforce.com have teamed up to provide Salesforce CRM on dedicated “Superpod” HP boxes in an effort to satisfy enterprise clients fearful of having their data situated in the Public Cloud. The partnership is designed to help Salesforce.com gain more traction with large global enterprises and highly regulated industries, while providing HP some Cloud street-cred after years of negative publicity and pride a much-needed fillip to its hardware and CRM services businesses.Read More
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Now for something completely different… Outsourcing Provider Merit Badges
As someone who was a Girl Scout until she was 18, and still has her badge sash, I think it’s only appropriate that outsourcing providers have their very own merit badges, too.Read More
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The healthcare payor BPO situation in 2011: Will Reform shatter a complacent industry?
Despite the value health care payors provide their customers, payors’ processes are complex, manually intensive, and prone to error. One consumer’s visit to the hospital generates substantial legal paperwork, complex approval processes, coordination of benefits with other insurers, and a blizzard of bills, notices, and follow-up calls that require months to resolve. This post elaborates on the new HfS Research report on the current state of healthcare payor Business Process Outsourcing.Read More