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  • Who needs a digital strategy to reinvent themselves…

    July 23, 2018 | Phil Fersht

    Read More

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  • HfS slam dunks with Stevie!

    July 16, 2018 | Phil Fersht

    HfS is delighted to welcome Steve Dunkerley to lead the FORA leadership roundtables and summits Read More

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  • Why AA’s investment windfall locks up the RPA market for the Big Three

    July 02, 2018 | Phil Fersht

    There are three established leaders at the front of the RPA market and investors are convinced that RPA is the start of something much bigger for enterprises Read More

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  • Concentrix gets up close and personal with Teleperformance with its Convergys acquisition

    June 29, 2018 | Phil Fersht, Melissa O'Brien

    Just a couple of weeks after Teleperformance splashed $1 billion in Intelent we finally see Convergys gobbled up Read More

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  • The definitive RPA product benchmarks: The overall picture across 359 superusers

    June 24, 2018 | Phil Fersht

    HfS interviewed 359 super-users of RPA products (enterprises, advisors and service providers) across 40+ customer experience dimensions across the following 6 key dimensions Read More

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  • You just can’t lose… with Chris Boos. Time for an AI reality check

    June 22, 2018 | Phil Fersht

    Phil Fersht talks to arago Founder and CEO Hans-Christian Boos Read More

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  • To keep receiving HfS updates, make sure you register now!

    June 10, 2018 | Phil Fersht

    Keep up-to-date with the finest change-agent research on RPA, blockchain, AI... and much more Read More

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  • Accenture, IBM, Cognizant, Infosys, Wipro and TCS lead the first Digital OneOffice Blueprint

    June 10, 2018 | Phil Fersht, Melissa O'Brien, Anirudh Pillala, Saurabh Gupta

    HfS releases the first official blueprint rating of leading service providers offering multi-functional OneOffice capabilities Read More

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  • And time for a real Infosys Saliloquy…

    June 07, 2018 | Phil Fersht

    Phil Fersht interviews new Infosys CEO Salil Parekh Read More

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  • Finally the industry has credible RPA product benchmarks from 359 superusers

    June 01, 2018 | Phil Fersht

    HfS Research releases the first credible RPA customer experience benchmarking research, covering the leading 10 products across 359 stakeholders Read More

    Comment0 ShareThis 980 Twitter 0 Facebook 0 Linkedin 0

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