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Obama’s in-sourcing initiative: does it have the teeth to rescue the US IT industry?
As per usual, election year brings up the age-old argument about how to combat the "threat" of outsourcing. Isn't now the time, in an election year, to stop the rhetoric and actually make commitments to growing local industries that have a direct impact? Read More
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After 24 years, it’s adios ACS (er… except in Asia/Pac)
Two years into its $6.4 billion acquisition, Xerox has finally decided to phase out this famous old ACS brand Read More
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Make sure your business outcomes have well-defined metrics
The 'trickle down' effect Read More
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Are you ready for Generation 6 BPO?
If you enjoyed our recent interview with Mike Salvino, you better get that Twitter following cranked up asap Read More
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What the passing of SOPA could mean for your business
Friday's excellent web-discussion involving HfS Research's Jim Slaby. Read More
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SOPA-thetic: Using an elephant gun to hunt for butterflies
If you were surprised to find Wikipedia offline yesterday, you weren’t alone: many Internet users were unaware of the widespread one-day online protest against SOPA and PIPA, two bills before the US Congress designed to fight online media piracy. Read More
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Sal’s six stages of sourcing: BPO’s Generations
The BPO industry has been going though an incredible evolution since the first major deals was cast, barely more than a decade ago, that it's high time we took stock and take a good look at the phases - or generations - through which our industry has progressed. And there are few people who have lived and breathed these generational shifts more closely that Accenture's BPO leader, Mike Salvino. Read More
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Time to fine-tune your multi-vendor strategy
Time to fine-tune your multi-vendor strategy... Read More
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The Sourcing Raj Part II: “You don’t have to be Indian to be a global outsourcing provider!”
We complete our investigation into the dominance of India in the world of outsourcing, and whether or not the game's up for non-Indian providers to come back into the picture Read More
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Whoever said outsourcing was becoming a commodity?
Whoever said outsourcing was becoming a commodity? Read More
