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Flashback kicks the myth of Apple invincibility squarely in the jewels
YOUR APPLE DEVICE MAY NOT BE AS SAFE AS IT APPEARS... Read More
Finally… a new acronym for BPO!
Finally... a new acronym for BPO! Read More
Merriam-Webster to remove the term Outsourcing for IT and Business Services
Pressure from buyers to create more accurate terminology for what we commonly, but incorrectly, term as "outsourcing" for IT and business processes has spurred dictionary publisher, Merriam-Webster, to remove the term in their next edition Read More
The great outsourcing sham redux
So we managed to whip up a tidal wave of emotion and opinion when we made the call that the "outsourcing industry", in its current state is, quite frankly, a sham. When over 30,000 people read something, there's a reason why... so let's drill down into what this all means Read More
Why today’s outsourcing industry is a sham
When God created "outsourcing", she/he/it clearly had a sense of humor. How do you encourage people who offloaded a chunk of their low-end processes offshore to get together and form an "industry"? "Outsourcing" is broken terminology and isn't a real industry. Read More
In case you somehow shamefully missed our Super-Lawyer Summit webinar…
A special thanks to Esteban Herrera (HfS), Akiba Stern (Loeb & Loeb), Jeff Harvey (Hunton & Williams) and Jeff Andrews (Thompson & Knight) for one helluva lively discussion in the state of today's outsourcing contracts. Missed out on the legal ear-candy? Visit here for the re-play. Read More
Negotiations and the deals we make: the Good, the Bad, and the Ugly
Here is the good, bad, and ugly of recent deals where we've coached clients Read More
Have some industry events reached their stagnation point?
After attending the 2011 and 2012 World Summits hosted by the International Association of Outsourcing Professionals (IAOP), we were left with a feeling that event organizers were ignoring the opportunity to assemble top-notch thought leadership to drive community discussion. Read More
In case you missed today’s webcast on Business Platforms, here’s the re-run
Thanks to Robert McNeill (HfS), Shawn Riegsecker (Centro Media), Paul Roehrig (Cognizant) and Bob Law (HP) for an excellent discussion today on Business Platforms. Here's the re-run: Read More
