Category Archives: Knowledge Process Outsourcing & Analytics

The Indian majors double their market share in just four years - what's the secret and can they be stopped?

The Indian majors double their market share in just four years - what's the secret and can they be stopped?

It may be harder for some of the traditional providers to fight their way back into the services game than the Indian majors to continue their surge

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Is BPO on the brink of a technology revolution?

Is BPO on the brink of a technology revolution?

Why BPO clients which have tech-enabled their processes are achieving better performance and outcomes

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The Progressive BPO Train has left the Station - is IBM on it?

The Progressive BPO Train has left the Station - is IBM on it?

We would have major concerns about IBM's positioning for Progressive BPO services, were IBM to seek to sell off the lower-margin elements of its F&A, Procurement or HR businesses, like it has with its customer services BPO business.

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Keshav's Kingdom

Keshav's Kingdom

Keshav Murugesh, CEO of WNS Global Services, talks a little about himself, WNS and his vision for the future of the BPO industry

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BPO will continue to fail miserably... without a mindset to embrace change, develop talent and tech-enable processes

BPO will continue to fail miserably... without a mindset to embrace change, develop talent and tech-enable processes

Our new "Technology in BPO" study reveals that this industry is on the brink of a significant, radical overhaul to its very core value proposition

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Five make Winner's Circle for Insurance BPO: Accenture, Genpact, EXL, IBM and TCS

Five make Winner's Circle for Insurance BPO: Accenture, Genpact, EXL, IBM and TCS

For the large insurers, many could go out of business if it wasn't for the savings and efficiencies generated by maturing BPO delivery model - let's take a look at the industry's first meaningful analysis of the innovation and execution capabilities of all the leading service providers

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Riveting webcast warning: The 2014 Outlook for the Extended Enterprise

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Join our glittering all-star cast on February 6th at 11am EST (4pm BST) for a complimentary, free and decidedly cost-absent webinar

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Getting good at GBS governance: Why heroes don't scale

Getting good at GBS governance:  Why heroes don't scale

This governance group has the challenge of managing an increasingly complex environment, with aspirations much loftier than in the past to achieve the right maturity levels to run GBS effectively.

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East meets West in a cloudy love-match

East meets West in a cloudy love-match

The cost-competitive offshore scale and expertise of HCL meets the onshore domain expertise, legacy integration skills and data center resources of CSC

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2014 shared services and outsourcing outlook Part II: Why GBS will not be bullsh*t

2014 shared services and outsourcing outlook Part II: Why GBS will not be bullsh*t

While several folks make valid arguments why GBS may be a pipe-dream for their own organization (or some of their clients' organizations), we believe they are missing the big picture

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