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Category: The As-a-Service Economy
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Buyers perceive Accenture, Deloitte and KPMG as the most trusted consultants for achieving Intelligent Operations
The focus shifts to using consultants with real change management, process transformation, analytics and automation chopsRead More
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Teleperformance, Concentrix and Sutherland lead the HfS Contact Center Operations Blueprint
HfS unveils the 2016 HfS Blueprint for Contact Center Operations, authored by Melissa O'BrienRead More
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Why it’s time for Robotic-BPO to break the mold of legacy F&A engagements
Enter R-BPO, where stagnating BPO deal transformations will be wholly or partially financed by the anticipated future headcount reduction and productivity improvements driven by the RPARead More
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It’s time we started Being As-a-Service
Let's start talking about how we can start Being As-a-Service today... not tomorrow, or some far off point in the future, where we just hope this all becomes somebody else's problem.Read More
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Let’s get lean digital with Shantanu
Genpact's CFO guru, Shantanu Ghosh, talks to Phil Fersht about the impact of digital on the finance functionRead More
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Rescuing BPO from its trough of directionless boredom: Make jobs challenging and creative
Enterprises need to create business manager roles to energize the Digital Generation Read More
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The broader issues behind Brexit send a frightening message to the services industry
This rebellion against the establishment can be clearly mirrored in our enterprises, where similar issues of disenfranchisement are rapidly permeating with 30% of rote services jobs likely to be eliminatedRead More
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Why Hillary could be the biggest friend of offshore and nearshore outsourcing
The US is an increasingly unattractive place to do business. Let's not make it even worseRead More
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TCS, EXL, Concentrix and Infosys set the As-a-Service pace for Insurance
HfS Unveils the 2015 Insurance-as-a-Service BlueprintRead More
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Social intelligence and reputation are the keys to survival in this automating world
Welcome to the socially-intelligent workforce, where your reputation is everythingRead More
