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Category: Talent in Sourcing
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When did employees become “costs”?
Human labor should be viewed as a valuable commodity that adds value to a business, not some burden on the profit margin that needs to be eliminatedRead More
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Buyers perceive Accenture, Deloitte and KPMG as the most trusted consultants for achieving Intelligent Operations
The focus shifts to using consultants with real change management, process transformation, analytics and automation chopsRead More
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Teleperformance, Concentrix and Sutherland lead the HfS Contact Center Operations Blueprint
HfS unveils the 2016 HfS Blueprint for Contact Center Operations, authored by Melissa O'BrienRead More
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It’s time we started Being As-a-Service
Let's start talking about how we can start Being As-a-Service today... not tomorrow, or some far off point in the future, where we just hope this all becomes somebody else's problem.Read More
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Twelve ways to survive the race to irrelevance – download your life jacket now!
We managed to crack the code on surviving in these disruptive times - in twelve simple steps - at Cambridge UniversityRead More
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Rescuing BPO from its trough of directionless boredom: Make jobs challenging and creative
Enterprises need to create business manager roles to energize the Digital Generation Read More
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Why Hillary could be the biggest friend of offshore and nearshore outsourcing
The US is an increasingly unattractive place to do business. Let's not make it even worseRead More
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Social intelligence and reputation are the keys to survival in this automating world
Welcome to the socially-intelligent workforce, where your reputation is everythingRead More
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Weekend Rant: Let’s cut this bullsh*t and have meaningful conversations again (please)
We have to fix our bullsh*t problem, or this industry will fade into irrelevance Read More
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Why Accenture’s acquisition of Cloud Sherpas is both an offensive and defensive move
As-a-Service has to be all about empowering the client, not the consultantRead More
