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Category: sourcing-change
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Cannibalize or face extinction (if you want to survive in the As-a-Service Economy)
Most service providers are not structured for success..... and the problem lies at the topRead More
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Provider, provider on the wall, who’s delivering Trust for Digital?
HfS unveils the first Trust-as-a-Service Blueprint Report assessing service provider capability in the Digital Security RealmRead More
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More bite than bark? Warner Bros transformation head, Jason Barkham, talks about his HfS Summit experience
Warner Bros transformation head, Jason Barkham, talks about his HfS Summit experienceRead More
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Ensure you keep calm during transition…
Ensure you keep calm during transition...Read More
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Welcome to Gautam’s city
We were pleasantly surprised when Gautam Thakkar got the nod to take on the reins at InfosysBPO last month. Here Phil Fersht and Gautam discuss his new role and how he intends to take the InfosysBPO forwardRead More
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The dreamSource files… you really think, in three months, you can transform what took us 30 years to build?
Welcome to dreamSource, where 73% of providers worry they may get fired for only delivering what was agreed in the contractRead More
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If there’s something strange with your processes, who ya gonna call? Ghoshbusters…
Anyone close to business services over the last decade would have crossed paths with one little guy with a huge brain: Genpact's Shantanu Ghosh. Read More
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156 billion reasons why Lars and SAP were never meant to be
Lars leaving so quickly symbolizes SAP's struggle, in my mind, to change its culture and approach to disruptive business models. The economics of the cloud cannot print anywhere near as much money for our German friends as the current legacy ecosystem of clunky enterprises, whose IT managers simply do not want to invite change or disruption. If your clients don't want to change, why should you?Read More
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WTF? Does your organization have the Workforce Trust Factor?
The role of the maturing governance organization needs to oversee the delivery of business outcomes regardless of how/where/why workers are situated, managed and paidRead More
