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Category: Sourcing Best Practises
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“Actionable Intelligence”: Our research alliance with EquaTerra
Horses for Sources is excited to announce a major development in our journey to be a truly distinctive analyst voice in the global services industry. Today, we are officially engaged in a research alliance with leading global business advisory firm EquaTerra to develop a new category of data-driven research, ‘Actionable Intelligence’.Read More
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As Healthcare payors face up to seismic change, can outsourcing provide answers?
Unlike medical product manufacturers and pharmaceutical companies’ industries, healthcare reform will absolutely transform the healthcare payor industry. Mandated medical loss ratios, state-run insurance exchanges, guaranteed coverage, and required purchase requirements will restructure the payor’s business models. The trickle-down impact on operations will be significant, shifting priorities in a manner that will eventually impact outsourcing priorities.Read More
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What is your basis of competition? Or what can you safely outsource?
When the core issue is purely cost-elimination, the aging theory was to focus on outsourcing non-core processes and retaining the core, however, HfS analyst Mike Atwood invokes some interesting theory that the old core/non-core argument isn't weighing up to much in this economy - it's more about making outsourcing decisions based on your basis of competition. Read More
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Healthcare Reform: The scramble for outsourcing business begins
Whoever said Obama was going to be bad news for the outsourcing business? The outsourcing market has rebounded heavily with the economic recovery and the successful passage of the new Heathcare Reform Bill has both the IT outsourcers and BPOs on red-alert for a barrage of new business oppirtunities. The need for payors to manage their administrative costs has never been as intense as it is now, with the fixed medical loss ratios. Read More
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The new relentless economy: why it’s time to stop being scared
People are scared right now – they feel threatened and are struggling to visualize where their careers are heading, where their organizations are heading, where the economy is heading. But why be scared? Shouldn’t we be filled with hope with this revitalized quest for improvement?Read More
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Why innovation in global business operations is critical for survival
We would argue that achieving innovation in the global support operations of businesses, is often the only lever most firms can pull to remain competitive in this economy. In most cases, it’s not enterprises' products and services that have to change, but the speed and efficiency with which they can adapt to the changing environment, that now provides the competitive edge. Read More
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Surviving the Aftermath of a Lift and Shift Transition
Well, now you’ve done it. Instead of fixing things first, you outsourced your processes almost completely intact. The result? Your junky processes are now in the (hopefully) capable hands of your lower cost vendor and, not surprisingly, the outcomes are the same.Read More
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The myth-busting continues
There's been another scintillating debate on the "Innovation" topic. If you have a few minutes, we suggest you visit the recent piece entitled "Busting the innovation myth" submitted to us by a top advisor choosing to remain anonymous. A couple of insightful and accurate views were contributed by Equaterra's COO Mark Robinson and CSC's Predisent of global sales and marketing, Peter AllenRead More
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Busting the innovation myth
“Innovation” has been amongst the most used—and overused—buzzwords in outsourcing for the last three or so years. Until clients and providers can have an honest conversation about what it takes to innovate, and what to do with the results, I don’t think it will ever happen. I’ll stop short of saying it’s impossible, but entire galaxies of stars will have to line up. Read on to understand why...Read More
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Horses for Sources and the Shared Services & Outsourcing Network (SSON) Create Alliance to Provide Unique Analyst Insight and C-suite Forums for Senior Operations Executives
Horses for Sources, the leading analyst advisory organization focused on outsourcing strategy support, has teamed with the Shared Services and Outsourcing Network (SSON), to provide a unique platform for senior outsourcing buyers to access knowledge and peer advice. As part of the new alliance, senior operations executives in SSON’s premium community can benefit from research being provided by Horses for Sources, including all aspects of Business Process Outsourcing, shared services and governance strategy.Read More
