Category Archives: Homepage

How Design Thinking could really help your brand strategy

Digital Ham

This firm could definitely benefit from some Design Thinking to re-imagine its customer experience


IBM, Infosys, Accenture and Cognizant lead in the industry's first Design Thinking Blueprint


HfS unveils the industry's first Blueprint on Design Thinking capability


Situational awareness, good manners and the ability to communicate are the keys to success

I drew some real inspiration from this recent speech from Bollywood actor R. Madhavan


Download the industry's updated Robotic Process Automation maturity model

Author of the RPA Maturity Model, Charles Sutherland, is Chief Research Officer at HfS (Click for bio)

HfS' Charles Sutherland has updated the industry's RPA Maturity Model. Download your copy here


Three very handsome CEOs take on three advisors... only on HfS

Three very handsome CEOs take on three advisors... only on HfS

This February, three CEOs bake-off against three of the industry's finest advisors in an unvarnished, unsponsored shootout of futuristic debate on the future of BPO.


HfS announces expansion plans for 2016 across our analyst and commercial operations

Click to access press release

HfS Research, the leading analyst authority, has announced major additions to its worldwide research analyst and commercial operations as it continues its stellar growth performance


Data is eating the services industry!

Data eating the world

Facilitating and empowering the core data of the enterprise is where the real value is - that is the "lock-in" of the future


50% of Buyers are change imposters, so avoid them if you can!

There is an imposter in our midst

You must weed out the change imposters if you don't want to go down with them


Accenture, EXL and TCS enter Winner’s Circle in HfS Utilities BPO Blueprint


HfS Research Director, Reetika Joshi, takes a deep look at the disruptive Utilities BPO marketplace


HfS is back in Cambridge University for another no-cheese bake off of services leaders

We're back at Gonville & Caius College, Cambridge this Spring (Click to learn more)

This promises to be another UK style "throw the kitchen sink at everything crappy about our service industry"