Category Archives: HfSResearch.com Homepage

A new Indian marketing model - pounding anyone with a pulse with PowerPoint

A new Indian marketing model - pounding anyone with a pulse with PowerPoint

Just when you thought it may be safe to give up a couple of days of your life to get to know a service provider better, one of the Indian majors has added a whole new dimension to the sales cheese game.

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Can we ever get back to the "thinking" workforce?

Can we ever get back to the "thinking" workforce?

Many of today's businesses are over-bloated with operational staff whose modus operandi is about maintaining the status quo, as opposed to exploring new ways to advance the business.

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Becky Dennis' remarkable journey

Becky Dennis' remarkable journey

It's a nightmare that's hard to contemplate. My good friend Becky Dennis, who's worked in outsourcing for years, was thousands of miles from home after delivering a pitch to a group of executives.

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Alsbridge digs deep into the guts of the Cloud with Telwares acquisition

Alsbridge digs deep into the guts of the Cloud with Telwares acquisition

A subtle, but decisive, shift took place in the sourcing advisory landscape today, with Alsbridge's announcing the acquisition of leading telecoms/networking sourcing advisor, Telwares, to firmly place Alsbridge as the main contender to ISG at the helm of the independent boutique advisor market.

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So... who's got the bottle to buy HP's BPO services business?

So... who's got the bottle to buy HP's BPO services business?

In today's commodotizing market for IT and business services, HP's services business can only really look to defend what it still has against the encroaching competitive bite of the likes of Accenture, Cognizant, Genpact, IBM, TCS etc. However, there is one option that could revitalize its legacy: merge with one of the market leaders.

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Captain Cliff of the Sourcing Enterprise Part IV… The Final Frontier

Captain Cliff of the Sourcing Enterprise Part IV… The Final Frontier

Let's boldly go to the final frontier of our discussion where KPMG's Cliff Justice talks about how the world of "outsourcing" has changed in today's economy

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Tiger Tales Part III… Working with the 57%

Tiger Tales Part III… Working with the 57%

In Part III, we ask Genpact CEO Tiger Tyagarajan his views of the "57%", the percentage of enterprise customers who feel their provider does not understand their business

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Are YOU ready for dreamSource?

Are YOU ready for dreamSource?

Today, we're proud to announce the unveiling of what promises to be the ultimate sourcing showdown of leading enterprise buyers and providers... in Westchester County, New York, next Spring

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Losing the war for talent: Why offshore providers come up short onshore

Losing the war for talent:  Why offshore providers come up short onshore

The need to hire and develop quality onshore account management and delivery personnel is becoming the crucial differentiator in today's ever-tightening outsourcing marketplace. Those that can win this talent war will be the ones who can truly move beyond yesterday's flagging outsourcing model.

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Tiger Tales Part II... The pace of change

Tiger Tales Part II... The pace of change

In Part II of our interview with Genpact's CEO NV "Tiger" Tyagarajan, we discuss the bifurcation occurring between the sourcing approaches of small and mid-sized organizations and today's large enterprises... and the pace of change we can expect in today's environment

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