Category Archives: HfSResearch.com Homepage

No Payne no Gain for a Chief Customer Officer... Part I

No Payne no Gain for a Chief Customer Officer... Part I

IBM's Bill Payne talks to HfS about his refining vision for the future marketing function and, perhaps most importantly, how today's businesses need to manage their most precious assets in the face of such fundamental change - their customers.

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HfS Market Index shows Outsourcing of IT and Business Processes to Grow by 4% in 2013

HfS Market Index shows Outsourcing of IT and Business Processes to Grow by 4% in 2013

Yes, you heard it here first, folks: outsourcing expenditure is mushrooming at the warp-speed clip of 4% this year to surpass $950 Billion, and expected to average a 5% clip each year through 2017

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HfS rated in the top right-hand-corner of analyst firms for influencing buyers and journalists

HfS rated in the top right-hand-corner of analyst firms for influencing buyers and journalists

HFS Research was an outstanding performer in the Analyst Value Survey. Buyers of analysts' services rate HFS Research as one of the most valuable providers, and one of a handful of firms whose influence grew most impressively in 2012

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If outsourcing were an employee, it would be fired… Part 2

If outsourcing were an employee, it would be fired… Part 2

So if you haven't been fired yet, here's how to avoid it happening...

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If outsourcing were an employee, it would be fired... Part 1

If outsourcing were an employee, it would be fired... Part 1

For those of you attending our dreamSource summit this Spring, Lee and I will co-host a session entitled "If outsourcing were an employee, it would be fired". Lee, who today has built and now leads shared services for heathcare provider, Ascension Health, caught up with us last week to talk about the session and why we called it just that...

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Why middle management is often as influential as the C-Suite when it comes to outsourcing

Why middle management is often as influential as the C-Suite when it comes to outsourcing

The official definition of insanity in sourcing: recounting how many times a service provider has said to you, "We've got to get to the C-suite to pitch innovative ideas because middle management is too risk adverse."

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Genpact joneses after JAWOOD to capitalize on healthcare insurance mayhem

Genpact joneses after JAWOOD to capitalize on healthcare insurance mayhem

Get ready for the healthcare market to heat up over the next three years as a result of state health insurance market places, the rapid expansion of accountable care organizations, and ICD-10 implementations.

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Banking in 2013: Control freaks who just can't let go face their toughest challenges yet

Banking in 2013: Control freaks who just can't let go face their toughest challenges yet

Financial services are poised to have a huge year; there will be mergers, systems upgrades, global expansion and new product launches all designed to regain their positions as industry leaders.

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Replay of the HfS/KPMG Banking & Financial Services webinar

Replay of the HfS/KPMG Banking & Financial Services webinar

Missed last week's Banking & Financial Services webinar? Well fret no more, as we have the replay now available for your viewing and a full slide deck for our premium research subscribers. Enjoy!

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Fooled by Forbes’ fantasy fiction?

Fooled by Forbes’ fantasy fiction?

One issue dominating the tech-media back channels of late is publisher Forbe’s use of its column “BrandVoice” to blatantly promote various technology products, such as Oracle and SAP, with the advertorials appearing like credible news and opinion articles.

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