Category Archives: HfSResearch.com Homepage

Outsourcing Executives: What’s your career narrative?

Outsourcing Executives: What’s your career narrative?

I’m obsessed by careers. I spend time trying to make sense of the various and sundry twists and turns that the life’s work of those in our industry seem to take. And I look closely for patterns.

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Phil Fersht re-instated as CEO of HfS, despite his April-foolery

Phil Fersht re-instated as CEO of HfS, despite his April-foolery

Isn't it amazing how someone can pull off a prank on 1st April every year and STILL many of you fall for it?

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Phil Fersht steps down as HfS CEO

Phil Fersht steps down as HfS CEO

After more than three years at the helm of research organization HfS Research, Phil Fersht will be stepping down as CEO to "pursue other interests". The HfS advisory board is meeting later this week to discuss potential replacements.

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F&A BPO in 2013: Step aside Magic Quadrant, hello Blueprint

F&A BPO in 2013: Step aside Magic Quadrant, hello Blueprint

After three years of hard labor, we, at HfS, are proud to launch our first "HfS Blueprint" that we believe is the a revolutionary crowdsourced methodology for evaluating business and IT service providers.

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Cheap and cheerful: Is this really as good as it gets for IT Outsourcing?

Cheap and cheerful: Is this really as good as it gets for IT Outsourcing?

ITO maybe a commodity business, but a new wave of collaborative BPO services is beginning to show the way

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No Payne no Gain for a Chief Customer Officer… Part II

No Payne no Gain for a Chief Customer Officer… Part II

In case you missed IBM's CRM Chief Bill Payne's return to blog-stardom during Part I, he discussed his vision for the creation of a "Chief Customer Officer" position within companies, who would report directly to the CEO. In Part II, Bill discusses shifting mindsets, the impact of analytics and evolution of outcome-centric engagements impacting the marketing function...

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Why the mid-market is the mother-in-law of outsourcing

Why the mid-market is the mother-in-law of outsourcing

When it comes to outsourcing, dealing with the middle-market has been somewhat akin to dealing with the mother-in-law: can be awkward to deal with, very hard to please, and always has complex demands on your patience and resources.

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If SAP is like "pouring concrete into a company", isn't it time to reinvent business processes?

If SAP is like "pouring concrete into a company", isn't it time to reinvent business processes?

I wanted to introduce a spectacular new personality into the HfS family, Susan Scrupski, a legendary figure in the worlds of disruptive technology and social business - and Fast Company’s “Most Influential Women in Technology” in 2010 - who's embarked on a pivotal new project with us entitled "Business Process Reinvention"

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A fiesta of financial services and analytics hits mid-town next week

A fiesta of financial services and analytics hits mid-town next week

There’s an Analytics for Banking, Finance & Insurance event in New York next week, and HfS Research is strolling down the I-95 to study the cerebral-ness.

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It's true! Freakonomics' Stephen Dubner is coming to dreamSource...

It's true! Freakonomics' Stephen Dubner is coming to dreamSource...

If you've ever had some to read Freakonomics, you'll know how excited we are to announce that co-author Steven Dubner has agreed to speak at our dreamSource event this spring.

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