Category: Business Process Outsourcing (BPO)
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Teleperformance, Concentrix, Telus, Sitel/Sykes and Tech Mahindra kept the CX lights on during the Pandemic
The Pandemic has driven the imperative to manage the intersection between traditional BPO delivery and digital capabilityRead More
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Are you ready for the HFS OneOffice Digital Symposium?
The countdown has officially begun for the first HFS One Office Digital Symposium on June 8 and 9. HFS CMO Nischala Murthy Kaushik spoke with Phil Fersht to learn more about the complete story around the symposiumRead More
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Why outsourcing has become hot again… and it’s all about automating to get to the cloud
Enterprises are faced with a dual challenge: ring-fencing legacy data centers and processes, while making fresh investments to re-jig critical processes to function effectively in the cloudRead More
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It needn’t be hell… with Nigel
Phil Fersht talks to new HFS Chief Client Officer, Nigel EdwardsRead More
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The proposed Atos-DXC takeover is papering over some very deep cracks from a bygone era
Rather than getting bigger, these services firms need to spin off their legacy businesses. This proposed merger is illogical.Read More
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Introducing the Tech Stack to power Native Automation, Data and Process Design: The OneOffice Platform
Introducing the OneOffice Emerging Tech PlatformRead More
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Chatting to Vinnie Mirchandani on how the IT and business services industry has coped with a pandemic
Vinnie Mirchandani interviews Phil FershtRead More
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Time to get taught… by Delaporte
Thierry Delaporte gives HFS the story behind the story on his most recent and surprising global adventure – becoming CEO of Wipro Ltd. Join us for the journey.Read More
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Nagendra’s agenda: His bullish outlook for the IT and business services industry
We recently caught up Nagendra P. Bandaru to discuss the resilient nature of the IT services industry, his bullish outlook for Wipro, and his sage advice for enterprises to adapt to this pandemic shockRead More
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IT and business services is taking a massive 10.2% hit this year
The impact of the Paradigm Shock on the IT and business industry is seismic - the core value of services is to address what customers have to buy right now... and at prices they can afford.Read More