The Pandemic has driven the imperative to manage the intersection between traditional BPO delivery and digital capability
While scaling up to compete with Teleperformance and Concentrix is clearly the game-plan, Sitel/SYKES needs to focus on the value of the parts and integrate at speed
HGS analyst Melissa O'Brien gets to the point on chatbots and digital associates
No one singular statement has better described the world of technology in the last three decades
HFS examines the world of chatbots and their more sophisticated cousins, Digital Associates
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