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Month: March 2019

  • Will Infosys revitalize the mortgage processing market with ABN Amro’s Stater, or is this merely sweating a commodity asset?

    March 30, 2019 | Phil Fersht, Reetika Fleming, Saurabh Gupta, Elena Christopher

    Infosys has just announced a joint venture with ABN Amro for mortgage administration services. HFS investigates the motivations...Read More

  • Are call centers cool again? Teleperformance, Concentrix and SYKES lead the first Top Ten for customer engagement operations

    March 16, 2019 | Phil Fersht, Melissa O'Brien

    Enterprises must navigate the changing of the guard for intelligent customer experience servicesRead More

  • Is the Big 3 RPA stranglehold about to be challenged? AntWorks patiently times its move

    March 03, 2019 | Phil Fersht, Elena Christopher

    Phil Fersht and Elena Christopher visiting with the AntWork team for the firms first analyst briefing in the MaldivesRead More

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