Month: March 2019

Will Infosys revitalize the mortgage processing market with ABN Amro’s Stater, or is this merely sweating a commodity asset?
March 30, 2019 | Phil Fersht, Reetika Fleming, Saurabh Gupta, Elena Christopher
Infosys has just announced a joint venture with ABN Amro for mortgage administration services. HFS investigates the motivations...Read More
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Are call centers cool again? Teleperformance, Concentrix and SYKES lead the first Top Ten for customer engagement operations
March 16, 2019 | Phil Fersht, Melissa O'Brien
Enterprises must navigate the changing of the guard for intelligent customer experience servicesRead More
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Is the Big 3 RPA stranglehold about to be challenged? AntWorks patiently times its move
March 03, 2019 | Phil Fersht, Elena Christopher
Phil Fersht and Elena Christopher visiting with the AntWork team for the firms first analyst briefing in the MaldivesRead More
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Will Infosys revitalize the mortgage processing market with ABN Amro’s Stater, or is this merely sweating a commodity asset?