Month: March 2019

Will Infosys revitalize the mortgage processing market with ABN Amro’s Stater, or is this merely sweating a commodity asset?
March 30, 2019 | Phil Fersht, Reetika Fleming, Saurabh Gupta, Elena Christopher
Infosys has just announced a joint venture with ABN Amro for mortgage administration services. HFS investigates the motivations...Read More
Are call centers cool again? Teleperformance, Concentrix and SYKES lead the first Top Ten for customer engagement operations
March 16, 2019 | Phil Fersht, Melissa O'Brien
Enterprises must navigate the changing of the guard for intelligent customer experience servicesRead More
Is the Big 3 RPA stranglehold about to be challenged? AntWorks patiently times its move
March 03, 2019 | Phil Fersht, Elena Christopher
Phil Fersht and Elena Christopher visiting with the AntWork team for the firms first analyst briefing in the MaldivesRead More