Category Archives: Security and Risk

Ready for the ultimate robotic process automation debate?


At long last… we have everything you’ve ever wanted to know about Robotic Process Automation and never dared to ask

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Are some “independent” analysts the worst offenders of pay-to-play?


One practice I seem to be exposed to everyday is the blatant opinionating from a host of “independent” analysts/bloggers/pundits/consultants /influencers/journalists etc who all make a living from the dirty vendor marketing dollar


Why so many cost-obsessed CEOs will fail if they ignore their supplier management capabilities

Failing at managing your extended enterprise?  Then click here to course correct

Recessions are good times for business leaders who love to focus on containing costs, however, times of recovery are markedly different

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Don’t fumble the future…the legendary Bruce Rogow talks to HfS, Part III

Bruce being kept in line by his missus, Ruth

And we can bring our superlative discussion with Bruce “hand-brake released” Rogow to a conclusion with one very frightening warning to all technology leaders…. don’t fumble the future!

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A different circus with a different set of clowns… the legendary Bruce Rogow talks to HfS, Part II


You really need progression planning where you determine the skill set you’ll need going forward, because it’s a different circus with different clowns.

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The 2013 Enterprise Analytics Services Blueprint is announced: Accenture, Genpact, IBM, Infosys and Wipro make the Winners Circle

Click to Enlarge

And finally one of the most complex Blueprints is finally final, where we researched across the services lines to ascertain which outsourcing service providers are delivering the goods for enterprise analytics services


Time to inoculate your firm against early-onset Zombieism… by coming to the Blueprint Sessions 3.0 this December


When  Zombieism takes its grip on enterprise operations, many fail to realize… until it’s too late.  In fact, many of you reading this may already be exhibiting signs of early-onset Zombieism and immediate inoculation is imperative… But never fear folks, as the forthcoming BluePrint Sessions 3.0 in New York this December are specifically designed to [...]


Robotistan takes a seat at the BPO Security Council

And Robotistan holds the crucial swing vote...

Last year, we noticed there was a new nation-state “Robotistan” making its presence felt at this august world body and we, at HfS, wondered how significant a player it could become in matters of the BPO and shared services nation states.

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Are you “crowding it” in NYC this week? HfS has some free tickets…

Carl Esposti is CEO of Massolution

We got some face time with flamboyant Massolution CEO, Carl Esposti (and founder of the community platform) about next week’s first-ever crowdsourcing & crowdfunding conference

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Teleperformance, IBM/Concentrix and Convergys make the Winner’s Circle for transforming the customer experience

Report Author, Adam Luciano, Principal Analyst, HfS Research (Click for bio)

We are proud to reveal our first Blueprint report that has gone deep into the innovation and execution capabilities of today’s leading service providers in the customer experience management industry


Welcome to the Lechner lectures: Why partnering strategies matter

Rich Lechner is VP at IBM tasked with defining IBM's sourcing strategy (click to access his new research paper)

Meet the man tasked with formulating a sourcing strategy for the IBM: Rich Lechner

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Are you really working for an energized enterprise?


HfS is asking YOU – the individual worker – what it will take to empower and energize YOU in your business. Your candid, unbiased insights are extremely important to this unique research study, whether you work in sales, marketing, finance, IT… or any other business function

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WTF? Does your organization have the Workforce Trust Factor?

Christa Degnan Manning is SVP, Workforce and Talent Strategies at HfS (Click for bio)

The role of the maturing governance organization needs to oversee the delivery of business outcomes regardless of how/where/why workers are situated, managed and paid

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Welcome to the Six Tenets of Sourcing 2.0 – where a “lights on” approach might just get you fired


Big and clunky is ugly, lean and scalable is the new corporate sexy.


Replay of “Outsourcing is DEAD! Long Live Outsourcing…”


Click here for the replay & Click here for the slides. Enjoy!


Banking in 2013: Control freaks who just can’t let go face their toughest challenges yet

HFS' Michael Koontz, author of Business Services Outsourcing in Banking and Financial Services: 2013 Market Report (click to view)

Financial services are poised to have a huge year; there will be mergers, systems upgrades, global expansion and new product launches all designed to regain their positions as industry leaders.

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Happy birthday, Dodd-Frank!

Whoever said we were't stimulating new growth for the professional services industry?

Please join us in wishing Dodd-Frank “Happy Birthday.” This is the largest financial reform act in U.S. history, amassing 884 pages when it was finally signed in 2010, designed to enforce the most significant changes to financial regulation in the United States since the regulatory reform that followed the Great Depression.

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It’s a miracle we’re yet to see any BPO/ITO security disasters


And have you considered how many people are touching your critical data assets, with multiple providers comprising hundreds of thousands of employees around the globe managing many of your back office business and IT operations? Have you given any thought to what their subcontractors are doing, whether they present any data privacy or compliance risks that aren’t covered by your contract with your primary provider?

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Published today – a blueprint for the industry known as “outsourcing”

Finally....a Blueprint for this outsourcing business (click to access)

Ever wondered what would happen if you locked 41 outsourcing buyer executives in a room for a couple of days, then brought in six of the leading providers to have an afternoon’s discussion? Well, now you can read for yourself, as today we unveil our first Blueprint report for this curious industry known as “outsourcing”.

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Want to keep with the “outsourcing” status quo? Love staring at a spreadsheet all day? Then Blueprint 2.0′s not for you…


Life been just dandy since you took 30% off your department’s fixed costs, that you’ll never need to do anything much again in your career… except stare at a spreadsheet? Just love keeping those lights on and squeezing penalty payments of your provider? No need to improve anything, because the way your firm does this is just, simply, perfect?
Then you won’t need to waste time with us and leading buy-side organizations from the HfS 50 Executive Council in Boston this October…

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