Category Archives: Security and Risk

Why 77% of the C-Suite really want provider-replacement therapy

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Now is time for the C-Suite to step back in to broker that next wave of services transformation

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The discussion thread that defines us? Traumatic 2016… Survive the race to the bottom!

Indian heritage majors... rev growth 2010-present

2016 is the year that will separate the service dinosaurs from the savvy cannibalizers

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10 issues defining the services industry in 2016

The HfS analyst team demands 10 big things the services industry needs to address in 2016

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HfS is back in Cambridge University for another no-cheese bake off of services leaders

This promises to be another UK style “throw the kitchen sink at everything crappy about our service industry”

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Save the dates for our 2016 HfS Buyers Summits

Next stop in the HfS quest for operational perfection... Gonville and Caius College, Cambridge

At HfS, we are thrilled to unveil our 2016 Summit Agenda, starting with a return to Cambridge University in March

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The 2016 HfS Autonomics Premier League Table

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And finally… the eagerly-awaited industry bellwether 2016 HfS Autonomics Premier League table is unveiled… Tom, firstly, what is autonomics and why is it different from RPA? Thanks Phil, before we dive into the details, let’s level set where we believe the industry is at. We have seen the market and the discussion on Intelligent Automation […]

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The HfS 2016 Blueprint Research Agenda …at your service

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The analyst industry’s most ambitious 2016 research agenda

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HfS brings O’Brien’s brains on board

Melissa O'Brien is Research Director, Contact Center and Omni-Channel Operations, HfS (Click for Bio)

Melissa O’Brien joins HfS as Research Director, Contact Center and Omni-Channel Operations

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Life beyond automation? Consider the H Factor

Technology is useless without the H Factor to drive it...

The H Factor: Being smart humans who can intelligently apply tech, not be replaced by it

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Accenture, Deloitte, Capgemini and Bluewolf lead the industry’s first Salesforce Services Blueprint

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HfS Research unveils the industry’s first Salesforce.com Services Blueprint analysis

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Provider, provider on the wall, who’s delivering Trust for Digital?

HfS unveils the first Trust-as-a-Service Blueprint Report assessing service provider capability in the Digital Security Realm

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The 2015 HfS Global IT Services Top Ten. Here it is.

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While the Indian-heritage providers continue to surge, here cometh Amazon

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Glenn gives us Government-as-a-Service (GaaS)

Glenn Davidson, Managing Director at Accenture Federal Services

Glenn Davidson, at Accenture Federal Svs, discusses with HfS how Government-As-a-Service is shaking up public sector operations

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Hello As-a-Service Economy, goodbye Outsourcing, Part I

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HfS defines the Eight Ideals of The As-a-Service Economy and the evolution from legacy outsourcing

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Our Dallas working summit really rocked… next up Harvard Square!

Highlights from the recent As-a-Service HfS Working Summit in Dallas, Texas

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Neural Platform Professor, TCS’ Harrick Vin

Dr. Harrick Vin, Vice President and Chief Scientist | Global Head, Innovation and Transformation, IT Infrastructure Services (click photo for bio)

TCS’ mastermind behind its new Neural Automation system ignio, Professor Harrick Vin, talks to HfS’ Phil Fersht

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Ready for a reality slap around the face with a wet kipper?

The next HfS Service Buyer Working Summit will be held in Harvard Square, Cambridge MA, 1st-2nd December 2015

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The 2015 Enterprise Mobility Services Blueprint: IBM, Cognizant, Accenture, TCS, Infosys and Capgemini in the Winner’s Circle

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IBM, Cognizant, Accenture, TCS, Infosys and Capgemini make the Winner’s Circle for Enterprise Mobility Services

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How As-a-Service is your organization?

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This emergence of “As-a-Service” represents the most disruptive series of impacts to the traditional IT and business services industry that we have seen. Whether you buy, provide or advise on business and IT services, your opinions and intentions are critical for our research, so please spend some time completing our study and you could win an Apple Watch.

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The 2015 Progressive F&A BPO Blueprint

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HfS unveils its 2015 Blueprint Report on Finance & Accounting BPO Services, authored by analysts Phil Fersht and Hema Santosh

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