HfS Network

Category Archives: HfS Surveys: State of the Outsourcing 2013

Outsourcing and shared services investment intentions at record high as the Integrated Global Services model takes center stage

Outsourcing and shared services investment intentions at record high as the Integrated Global Services model takes center stage

Simply plastering more and more lipstick on the same old pig is eventually going to fail for many as Integrated Global Services becomes the future model of choice

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Why so many cost-obsessed CEOs will fail if they ignore their supplier management capabilities

Why so many cost-obsessed CEOs will fail if they ignore their supplier management capabilities

Recessions are good times for business leaders who love to focus on containing costs, however, times of recovery are markedly different

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Forget business outcomes and innovation for now... most enterprises just want to get beyond adequate first

Forget business outcomes and innovation for now... most enterprises just want to get beyond adequate first

Our seminal State of Outsourcing Study, conducted with the support of KPMG, has revealed that today's wizening outsourcing buyer is looking at industry experience and the provision of talent that can do more than just the basics, when it comes to choosing between their providers

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Is it time to de-social our lives?

Is it time to de-social our lives?

I would argue that it's actually time to "de-social" our behavior to regain the effectiveness and quality of our interactions and relationships.

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Welcome to the Six Tenets of Sourcing 2.0 - where a "lights on" approach might just get you fired

Welcome to the Six Tenets of Sourcing 2.0 - where a "lights on" approach might just get you fired

Big and clunky is ugly, lean and scalable is the new corporate sexy.

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Replay of "Outsourcing is DEAD! Long Live Outsourcing..."

Replay of "Outsourcing is DEAD! Long Live Outsourcing..."

Click here for the replay & Click here for the slides. Enjoy!

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Why American firms are more progressive with outsourcing than the Europeans and Asians

Why American firms are more progressive with outsourcing than the Europeans and Asians

Why is it always the Americans at the head of the queue when it comes to increasing quarterly profit margins? But, even more intriguingly, why are they also leading the way when it comes to attempting to improve their capabilities when they outsource? Our recent State of Outsourcing Study 2013, conducted with the support of KPMG, clearly shows the differing mission-critical business motivations across the main three global regions, when it comes to outsourcing

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Cheap and cheerful: Is this really as good as it gets for IT Outsourcing?

Cheap and cheerful: Is this really as good as it gets for IT Outsourcing?

ITO maybe a commodity business, but a new wave of collaborative BPO services is beginning to show the way

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Why the mid-market is the mother-in-law of outsourcing

Why the mid-market is the mother-in-law of outsourcing

When it comes to outsourcing, dealing with the middle-market has been somewhat akin to dealing with the mother-in-law: can be awkward to deal with, very hard to please, and always has complex demands on your patience and resources.

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If outsourcing were an employee, it would be fired... Part 1

If outsourcing were an employee, it would be fired... Part 1

For those of you attending our dreamSource summit this Spring, Lee and I will co-host a session entitled "If outsourcing were an employee, it would be fired". Lee, who today has built and now leads shared services for heathcare provider, Ascension Health, caught up with us last week to talk about the session and why we called it just that...

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