Monthly Archives: May 2012

There are two rules for success… here’s one of them


There are two rules for success… here’s one of them

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and on that topic of “ring-fencing”…


what to do with that bad offshore outsourcing engagement?

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Time to ring-fence “Lights On Outsourcing” and focus on “Business Transformation Services”

Which camp are you in?

It’s high-time to segment the industry so we can all focus on delivering value, and not solely cost-cutting


Ron Walker lands it safely on the green… with KPMG

Ron Walker (pictured left and right) is Principal, Shared Services and Outsourcing Advisory at KPMG.  Click for bio

Ron Walker, one of the original EquaTerra founding executives has lived the sourcing dream… from start up advisors and providers right through to a global management consultancy. So we thought it high-time we caught up with Ron to talk about his colorful career and how the EquaTerra/KPMG merger was faring over a year on… and how different the sourcing world is looking today compared to those crazy days of the outsourcing boom.

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SAP ruptures the procurement universe by scooping up Ariba

Are we in the Cloud yet?

With its $4.3 billion cash offer, SAP answered every procurement technologist’s question, “Who is going to buy Ariba?” While this acquisition will rupture the procurement technology universe, HfS believes the real question that supply chain and finance professionals must ask is, “Now that SAP finally has a credible commerce network, can I eliminate and automate processes I’ve been busily outsourcing?”


HP’s imminent shrinkage: Meg prepares for commodity competitiveness


So for the first time since the ’08-09 crash, we’re finally starting to see the impact of a commodotizing services market, as HP makes plans to shed 30K jobs this week. However, I believe HP is a symptom if a commodotizing and standardizing IT/business services industry – it’s recent woes have forced it to take corrective action that many of its competitors will surely have to also take in the future.


In case you felt you had something better to do during our Services-Savants webinar…

click here for the replay

We still haven’t quite forgiven those of you for not being one of the 1,200 people who signed up to hear six of the most influential IT and business services savants debate on the future of sourcing and services. I mean – what else were you doing? Was it really that important? However, in our spirit of forgiving even the unforgivable, here’s a replay of the event.

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Blueprint 1.0 was blinding… now are you ready for Blueprint 2.0 this October?


The HfS 50 Blueprint Sessions 2.0 are a continuation of the hugely successful summit that took place at the Soho Grand in New York in April 2012, where 41 senior practitioner recipients of outsourcing services, joined by six of the leading outsourcing services providers on the second day, started the ground work for a Blueprint document that delivers a roadmap for the future direction of the outsourcing industry.


Bring it on! ISG takes aim at Gartner


ISG analyst Stanton Jones points a nuclear missile at the credibility of Gartner’s recent Magic Quadrant for Managed Hosting


Steering India’s services juggernaut in a Chevy Volt at 108 mpg

Basab Pradhan, photo-1

Phil Fersht interviews Basab Pradan and Gaurav Rastogi on their new book “Offshore: India’s Services Juggernaut”

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The end of outsourcing as we know it… Part I


At the end of the day, it’s not all about outsourcing and it’s not all about shared services; it’s about focusing on how to globalize processes, how to transform finance (and other) functions, and how to govern it all in a global business services context. There is no dominant model, it’s more about achieving the right balance across all delivery models to achieve the best business goals. In conjunction with global accounting body ACCA, We spoke to 682 large organizations currently running finance in either an outsourced or shared service framework (or both) – and the results are emphatic: those organizations relying predominantly on outsourced delivery, or predominantly shared services, are viewing their finance delivery performance much more skeptically