Monthly Archives: January 2012

After 24 years, it’s adios ACS (er… except in Asia/Pac)

January 27th, 2012
acs-xerox

Two years into its $6.4 billion acquisition, Xerox has finally decided to phase out this famous old ACS brand

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Make sure your business outcomes have well-defined metrics

January 26th, 2012
Trickle-down

The ‘trickle down’ effect

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Are you ready for Generation 6 BPO?

January 23rd, 2012
Salvino-Gen-6

If you enjoyed our recent interview with Mike Salvino, you better get that Twitter following cranked up asap

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What the passing of SOPA could mean for your business

January 22nd, 2012
walnut-sledgehammer

Friday’s excellent web-discussion involving HfS Research’s Jim Slaby.

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SOPA-thetic: Using an elephant gun to hunt for butterflies

January 19th, 2012
elephant_catching_butterfly

If you were surprised to find Wikipedia offline yesterday, you weren’t alone: many Internet users were unaware of the widespread one-day online protest against SOPA and PIPA, two bills before the US Congress designed to fight online media piracy.

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Sal’s six stages of sourcing: BPO’s Generations

January 14th, 2012
Mike Salvino is Group Chief Executive, Business Process Outsourcing, for Accenture

The BPO industry has been going though an incredible evolution since the first major deals was cast, barely more than a decade ago, that it’s high time we took stock and take a good look at the phases – or generations – through which our industry has progressed. And there are few people who have lived and breathed these generational shifts more closely that Accenture’s BPO leader, Mike Salvino.

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Time to fine-tune your multi-vendor strategy

January 11th, 2012
Multi-sourcing

Time to fine-tune your multi-vendor strategy…

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The Sourcing Raj Part II: “You don’t have to be Indian to be a global outsourcing provider!”

January 9th, 2012
Would you kindly stay on the line to complete a brief customer satisfaction survey?

We complete our investigation into the dominance of India in the world of outsourcing, and whether or not the game’s up for non-Indian providers to come back into the picture

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Whoever said outsourcing was becoming a commodity?

January 7th, 2012
All-about-partnerships

Whoever said outsourcing was becoming a commodity?

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Smackdown: Where is BPO going?

January 5th, 2012
Like a typical extended family at Thanksgiving, the buy family and the sell families cussed and discussed about the trends and challenges buffeting BPO. They passed the peas and offered some pretty unbridled opinion and insight. Click to download the highlights

One of the highlights of 2011 was that great web-debate on the Future of BPO where 1,100 people across the globe dialed in to hear from our buy and sell families. Here were the highlights…

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