Whatever the motives buyers have when they outsource, the first critical metric they must reach is to save the money they were promised at the onset of the engagement. And we have spectacularly good news for the entire outsourcing industry – the cost savings targets are being met – and being met well, with over 95% of current buyers viewing the engagements as effective for reducing their operating costs. However, that’s pretty much where the good news tapers off, as the rest of the results are pretty modest
It’s hard to be CSC. A perennial subject of acquisition chatter, it has built in poison pills in the form of gnarly government contracts with lots of limitations on who can own them and what can be done with them. This represents a disproportionate part of their revenue when compared to their competitors.
IBM’s Institute for Business Value (IBM Global Services’ executive research group) announced findings from its huge CIO survey undertaken every 2 years. It’s a massive piece of work involving 3000 one hour face-to-face interviews with CIOs from around the world—this year it has some great news for CMOs.
Mercer generates $3.5 billion in revenue from it HR consulting, outsourcing, and investment services businesses. It operates in over 40 countries and has more than 20,000 employees.
Join us for a Webinar on June 2 at 11:00 am ET If you follow us closely, you’ve probably already read our research study on the Latin American global sourcing industry, The Latin America Sourcing Landscape in 2011: How Latin America Powers Global Services Delivery. After that taste of the study, we’re sure you’ll want more. […]
The report explores challenges and pitfalls for Procurement BPO — from initial design to sourcing, transition and steady-state operations.
After 14 years, the effervescent Pramod Bhasin, now in his 60th year, is handing the reins to “Tiger” Tyagarajan, the company’s current COO, and long-serving member of the leadership team
Fresh off of its solid third quarter earnings release, ADP hosted its annual Analyst Day meeting on May 4 in New York City. Here’s the lowdown from HfS Research Fellow, Keith Strodtman
Whether you buy, sell, advise or analyze outsourcing services, YOUR opinion is critical for our new study we’re conducting with our academic friends who run the Outsourcing Unit at the London School of Economics.
Shhh… Don’t tell anyone, but while most of us weren’t looking, the utilities industry quietly racked up $25 billion in annual spend on outsourcing—that’s in the US alone! How did this happen? How did this get past the regulators and the unions? Who knew that outsourcing would not only grow, but stick, in this most conservative of industries?
We couldn’t wait to sit down with Tony for a podcast recording to hear what’s in store for you in the coming months
EXL and OPI, two of the smaller Finance and Accounting BPO (F&A BPO) providers, and both recently touted as acquisition candidates in HfS Research’s 2011 F&A BPO market landscape, have tied the knot in a surprising merger, in this rapidly-consolidating and transmutating BPO market