Monthly Archives: July 2010

Herding primadonnas… Welcome to Wendy’s world

Imagine a job where good work is rarely praised and people can only complain that you somehow messed up?


New HfS Report – Desperately Seeking Innovation in BPO: Enterprises Speak Out

Innovation is now the critical ingredient for most buyers of Business Process Outsourcing (BPO) services –unequivocally proven by a new HfS Research study of 588 shared services and outsourcing executives. This report dives into the experiences and expectations of today’s enterprise BPO buyers when it comes to achieving innovation, and offers actionable recommendations for devising a strategy to improve their innovation agenda with their BPO endeavor.


HfS Research shows some analyst horsepower

HfS Research ranks 15th in the latest analyst “power rankings” by ARInsights, a dynamic content rich database that contains comprehensive information on 5,511 analysts from 694 different firms.


A Cloudy Future for Microsoft?

Microsoft urgently needs to address its approach to Cloud Computing, together with the closely related tablet and smart phone markets, if it wants to avoid falling further behind the likes of Google and Apple in these interrelated markets.


A mad, rad day for HR technology and outsourcing

Anyone in the HR industry knows the best show of the year – and always the most entertaining – is the HR Technology conference in Chicago each September. And this year’s effort promises to be the best so far.


The rumors are true – we’re actually doing some research

We’re developing a fully-fledged research agenda which we will be excited to announce in September, when we will also be annoucing the arrival of some new analysts. So feel free to visit our new RESEARCH LIBRARY and check out what we’re writing about.

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Hewitt into AON: a sad, bad day for HR Outsourcing?

Waking up this morning to hear the news of Hewitt’s acquisition by AON signalled a sad, bad day for HR Outsourcing.
The HRO industry is now consolidating faster than any of us imagined… forget ADP/Workscape, this is BIG – and leaves the global HRO market with three major global HRO enterprise-level providers – IBM, NGA and Xerox (ACS)


Service providers siloed by vertical industry are stifling innovation with clients

To win more business, outsourcing service providers must innovate by creating and unleashing a multi-client collaborative model that isn’t restricting their clients to their industry vertical silos. HfS research reveals clients’ desire to collaborate with non-competitive firms in other industries is much more powerful; they are reticent to collaborate with firms within their own industry sector. New service delivery models must emerge between collaborating partners that will help them innovate.


BPO’s billion dollar best-kept secret: Part II

HfS Research CEO Phil Fersht interviews Xchanging CEO David Andrews


BPO’s billion dollar best-kept secret: Part I

There are a lot of secrets in the BPO business, however, one best-kept secret that is worth revealing, is the Xchanging story. The the UK-headquartered firm is the largest purelay BPO provider today, with revenues over $1.1bn.