WSJ confuses itself about outsourcing

December 12, 2008 | Phil Fersht

I just read a piece in the Wall St Journal, which has me wondering whether many people actually think companies buy outsourcing like servers, or software licenses.  Companies outsource to reduce costs and access skills and technologies they need to be more competitive.  It's also a tough, long-term decision for many firms to take, and it's no wonder we're experiencing a slow quarter in deal activity as companies wait to see how the economy is going to shake out.  With IT budgets being reduced and pressure to take out more administrative costs, firms have little other choice than to explore outsourcing opportunities.  What the article fails to mention is the huge amount of evaluation activity we're seeing in the market right now.  How about asking TPI et al. how many consultants they have on the bench?  My sense is not many...

Posted in: Business Process Outsourcing (BPO)Confusing Outsourcing InformationIT Outsourcing / IT Services

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