The Calamity Clients Awards, 2008

August 20, 2008 | Phil Fersht

Calamity_Client2 Due to popular demand, we're adding an additional category to the 2008 Horses awards for Awful Outsourcing:  "The Calamity Clients".  Yes, it's not always vendors which are responsible for outsourcing calamity - it often takes two to tango, and this is the vendor's chance to counter-punch. 


As there are several well-trodden paths towards calamitous outsourcing, we will be distributing several awards across the following non-specialist areas:


The Multisourcing-mayhem maestro


Did your client get a bit too clever and decide to multi-source to everyone under-the-sun with no idea how to manage the pandemonium?  Then nominate your little multi-source maestro...


Governance-goulash


No idea what they're doing?  They think a service level is a button in the elevator?  Oh dear...


The Bring-it-Back buccaneer


Client trying to bring back half the stuff they tasked you with from day-one... ended up re-hiring half the department?  


HRO-hellraiser


Your HRO client thinks HRO stands for "Hell-Raising Outsourcing"?  Their HR execs spending their entire existence trying to hang you out to dry?  You're not alone...


The Pricing-poker protagonist


Getting squeezed by some CFO who thinks contract negotiation is like procuring a Persian rug?  You suspect he spent his youth pulling off the legs from spiders...one-by-one?  Your margins getting a closer shave than Roger and Tiger combined?    You know what to do....



 

Posted in: Absolutely Meaningless Comedy

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