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Fancy yourself as a sourcing Master Black Belt?
HfS' Governance Proficiency Certification Program is designed to help today's sourcing executives approach service provider relationships and governance strategy with a sophisticated and pragmatic approach that will help them advance their careers, their skills and their experienceRead More
Well stone the lodes… Infosys cranks up its SAP-ness with the acquisition of Lodestone
Infosys's acquisition of management consultancy and SAP integrator Lodestone Holdings lines up perfectly with their long-term strategy of moving to higher value services, but this acquisition is a risky way to grow these capabilities. Read More
Frank about Frank, Part II: a little about Frank himself
In Part I of our interview with Francisco D'Souza, President and CEO of Cognizant, we discussed the rampant growth Cognizant has experienced, the global economic environment as we emerge from the Recession, and Frank's point of view on the Cloud and the sourcing industryRead More
Happy Birthday… HfS Research!
Exactly one year ago, we bravely declared we were a research company, with a bunch of friends, stringers and part-timers. Today, we are a fully-loaded experienced research organization with depth and breadth of analyst talent across North America and Europe - with further expansion plans imminent. Read More
Happy Sourcing Change year: first fix what is inexcusable and downright awful
HfS are forecasting a meteorologist’s dream for the sourcing industry— high pressure combinations of Cowboys and Indians, a blizzard of new deals, and very Cloud-y days. In the face of these anticipated patterns, how should buyers prepare for the stormy weather that ultimately impacts results for their organizations? Perhaps it’s time to prepare for the change sourcing represents a bit differently. Here are our top five recommendations for staying warm and dry in 2011Read More
Innovation and Bobby McGee: just another word for something left to lose
Innovation in BPO is more of a must-have cliché that features prominently in corporate presentations and RFP prefaces rather than as a delivered reality which significantly impacts business performance.Read More
